Brand Ambassador
Dr. Barbara Sturm seeks a Brand Ambassador (37.5 hrs) at Selfridges in London — deliver expert skincare consultations and drive luxury beauty sales.
Overview
Dr. Barbara Sturm is a physician‑founded luxury skincare house renowned for science‑led formulations and a clinical approach to skin health. The brand maintains a premium retail presence in leading department stores and boutiques worldwide and is recognised for its emphasis on product efficacy, education and elevated client service.
Role & Responsibilities
- Deliver personalised, high‑touch skincare consultations aligned with Dr. Barbara Sturm product philosophy and clinical positioning.
- Achieve individual and store sales targets through consultative selling, clienteling and follow‑up.
- Manage product presentation and visual merchandising to brand standards within the Selfridges retail environment.
- Maintain client records and proactively grow a loyal client base using CRM and appointment systems.
- Support inventory control, stock replenishment and sample management to ensure optimal product availability.
- Represent the brand at in‑store events, product launches and VIP appointments, collaborating with the Selfridges team.
- Adhere to regulatory, hygiene and brand compliance procedures at all times.
Qualifications
- Proven retail experience in premium or luxury beauty/cosmetics environments.
- Demonstrable track record of meeting or exceeding sales targets and building client relationships.
- Excellent interpersonal and communication skills with an aptitude for consultative selling.
- Strong product knowledge and a genuine interest in clinical skincare and dermatological formulations.
- Flexible availability to cover retail hours, including weekends and peak trading periods.
Skills
Experience
Typically 1–3 years of direct experience in luxury beauty or high‑end cosmetics retail, with proven results in sales, client development and personalised skincare consultation.
Education
Secondary education completed; vocational qualifications or formal training in beauty therapy, aesthetics or related disciplines are advantageous but not mandatory.
Culture
The brand fosters a professional, education‑driven retail culture where product expertise and clinical credibility are paramount. The environment values meticulous client care, continuous learning and representation of a premium, results‑oriented skincare philosophy.