Sales Advisor

Overview

Diesel is an internationally recognised premium casual-wear brand renowned for its pioneering denim heritage and irreverent aesthetic. Part of the OTB (Only The Brave) group, Diesel operates a global retail network and positions itself as an alternative to established luxury houses, combining strong brand identity with ambitious retail and experiential initiatives.

Role & Responsibilities

• Deliver an outstanding, client-centric in‑store experience by understanding client needs and tailoring personalised service.
• Welcome and assist clients at all touchpoints, employing consultative storytelling and engaging questioning techniques to guide purchase decisions.
• Develop and maintain long-term client relationships through proactive clienteling and CRM initiatives.
• Drive individual and team sales performance, meet KPIs and maximise sales through cross-selling and upselling.
• Demonstrate thorough brand and product knowledge to advise clients on fit, styling and product heritage.
• Maintain high standards of visual merchandising and shop floor presentation in line with company operational guidelines.
• Follow stock and security procedures, including tagging and loss-prevention measures, and escalate customer complaints appropriately.
• Contribute ideas to improve the customer journey and remain informed about market trends and competitor activity.

Qualifications

• Previous experience in retail sales; experience within structured luxury or premium fashion retailers is strongly preferred.
• Excellent client-service orientation with a commercial mindset and strong interpersonal skills.
• Proven communication skills and emotional intelligence to manage client relationships and resolve issues.
• Digitally aware and comfortable using CRM tools and new ways of working.
• Demonstrates decision making, strategic thinking, financial awareness, innovation, customer focus and execution orientation.
• Willingness to grow within the organisation; flexibility to relocate is a plus.

Skills

Experience

Previous experience in retail sales is required; prior experience within structured luxury, premium fashion, or flagship store environments is desirable.

Education

High school diploma or equivalent; vocational qualification in retail, fashion or a related discipline preferred.

Benefits

Competitive commissions system; development opportunities across Diesel and the OTB Group store network in Italy and abroad; generous employee discount on Diesel and OTB brands; lunch vouchers for each working day; young, dynamic team; highly inclusive working environment.

Culture

Diesel fosters a creative, fast‑paced retail culture rooted in authenticity and innovation. As part of the OTB Group, the brand emphasises development, diversity and a collaborative environment where strong performance is recognised and internal mobility is encouraged.