Client Advisor

Overview

Diesel, a trailblazer in the denim and casual fashion sector, is renowned for its trendsetting innovations and high-quality products. As part of the OTB Group, Diesel has expanded into the premium casual wear market, offering a luxurious alternative to traditional luxury brands. With a global presence in over 80 countries and more than 400 company-owned stores, Diesel is a dynamic and influential force in the fashion industry.

Role & Responsibilities

• Welcome and assist customers, ensuring an exceptional in-store experience.
• Establish authentic and lasting relationships with clients.
• Effectively manage customer complaints, collaborating with line managers as necessary.
• Demonstrate active leadership on the sales floor to drive individual and team goals, being accountable for sales results.
• Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Exhibit brand and product knowledge.
• Maintain high standards of sales floor and visual displays, adhering to company operational guidelines and stock procedures.
• Ensure timely product movement, playing an active role in stock cycle management, including inventory, organization, control, and audits.
• Meet store needs to maximize product distribution, sales effectiveness, and maintain a clean working environment.
• Support the entire omnichannel sales cycle, managing incoming and outgoing products, order reception, packaging, invoicing, and related administrative tasks.
• Support the team in achieving group objectives and maintain accurate and organized store inventory, participating in cyclical counts and scheduled inventories.

Qualifications

• Previous experience in sales roles; experience in structured fashion/luxury companies is advantageous.
• Passion for retail, customer service, and a commercial mindset.

Skills

Experience

Previous experience in sales roles, preferably within the fashion or luxury sector.

Benefits

Part-time contracts, development opportunities within Diesel and OTB Group in Italy and abroad, generous employee discounts on Diesel and OTB Group brands, a fantastic, young, and dynamic team, a highly inclusive work environment, and meal vouchers for each working day.

Culture

As part of the OTB Group, Diesel fosters a proactive environment where employees are challenged to achieve new goals, exceptional performance is recognized, and valuable career opportunities are offered. The company prioritizes people, with an international workforce comprising over 60 nationalities and more than 60% women, with an average age of 35 years.