Client Advisor
Join Diesel in London as a Client Advisor, enhancing client experiences in a global fashion leader. Apply now for this exciting opportunity in the luxury retail sector.
Overview
Diesel, a renowned leader in denim and casual fashion, has consistently set itself apart by transcending industry trends. As a part of the global fashion landscape, Diesel has expanded into the realm of premium casual wear, offering a genuine alternative to the traditional luxury market. With a presence in over 80 countries and more than 5,000 points of sale, including over 400 company-owned stores, Diesel is a truly global organization.
Role & Responsibilities
- Prioritize client experience by understanding their desires, needs, and expectations.
- Provide exceptional in-store service and assistance to clients.
- Utilize storytelling and engaging questions to enhance client interaction.
- Foster long-term relationships with clients, ensuring personalized experiences.
- Address customer complaints effectively, involving management when necessary.
- Lead sales efforts on the floor to achieve individual and team sales objectives.
- Engage in cross-selling across departments to maximize sales opportunities.
- Demonstrate comprehensive brand and product knowledge.
- Manage payment operations accurately, including returns, refunds, and remote sales.
- Maintain high standards of shop floor and visual display, adhering to company guidelines.
- Contribute to security measures and prevent product thefts.
- Stay informed about fashion trends and competitors to drive innovation.
- Develop meaningful client relationships through CRM initiatives.
- Drive sales by crafting personalized client experiences.
Qualifications
- Previous experience in sales roles, preferably within structured fashion luxury or retail companies.
- Passion for retail, client service, and a commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve within the organization, with a readiness to relocate being advantageous.
- Digital awareness and openness to new working methods.
Skills
Experience
Previous experience in sales roles, ideally within the fashion luxury or retail sector, is required.
Benefits
Diesel offers a dynamic and supportive work environment with opportunities for growth and development within the organization.
Culture
Diesel fosters a culture of innovation and creativity, encouraging employees to think outside the box and contribute to the brand's evolution. The company values authenticity, passion, and a client-centric approach, creating a vibrant and inclusive workplace.