Client Advisor (Chinese speaker)

Overview

Diesel is an Italian premium-casual fashion brand recognised for its irreverent creativity and denim heritage. The brand operates globally and is part of the OTB Group, offering an international, fashion-driven workplace with cross-brand career opportunities within the group's portfolio.

Role & Responsibilities

• Deliver an exceptional, client-centric in-store experience: welcome, advise and build long-term relationships through personalised service and active clienteling.
• Drive individual and store sales performance, meet KPIs and maximise revenue through cross-selling and CRM-led initiatives.
• Master brand storytelling and consultative selling techniques to translate client needs into tailored product recommendations.
• Maintain shop-floor standards and visual merchandising (VM) execution, including window and interior displays, in line with corporate VM guidelines.
• Support store operations including stock and security procedures, tagging, loss-prevention vigilance and maintaining presentation standards.
• Contribute ideas to improve customer experience, monitor fashion trends and competitors, and actively participate in team initiatives and store events.

Qualifications

• Fluent in Chinese (mandatory) and Italian (mandatory); additional languages are a strong advantage.
• Previous retail sales experience; experience within structured fashion or luxury retail companies is strongly preferred.
• Strong communication skills with a commercial mindset and passion for client service.
• Demonstrable decision-making, strategic thinking, financial awareness, innovation orientation and execution focus.
• Digitally aware and comfortable using CRM tools and modern retail technologies; willingness to relocate considered an advantage.

Skills

Experience

Previous experience in retail sales is required; candidates with experience in structured fashion or luxury retail environments will be prioritised.

Education

Secondary education required; a tertiary qualification in fashion, business or a related discipline is advantageous.

Benefits

Competitive commission system; development opportunities within Diesel and the OTB Group store network; generous employee discount on Diesel and OTB brands; inclusive work environment; lunch vouchers for each working day.

Culture

Diesel fosters a bold, creative and youthful culture that values individuality and entrepreneurial thinking. As part of the OTB Group, the workplace is international and development-oriented, encouraging collaboration, diversity and career mobility across brands.