Retail Supervisor
Delvaux seeks a Retail Supervisor in Yongin, South Korea to lead boutique operations, staff coaching and client service.
Overview
Delvaux is a distinguished Belgian maison celebrated for its artisanal leather goods and timeless design. The brand is known for meticulous craftsmanship, discreet luxury and an emphasis on personalized client service within intimate boutique environments.
Role & Responsibilities
- Lead daily boutique operations, ensuring exemplary client experience and strict adherence to Delvaux brand standards.
- Coach, motivate and schedule boutique staff; deliver ongoing sales coaching and performance feedback to optimise team KPIs.
- Drive sales and clienteling initiatives through proactive outreach, relationship cultivation and personalised service.
- Oversee visual merchandising and stock presentation to maintain an elevated aesthetic consistent with seasonal directives.
- Manage inventory control, receipting, loss-prevention procedures and accurate cash handling.
- Collaborate with the store manager and regional team on reporting, local marketing activations and operational improvements.
- Resolve client escalations with discretion and professionalism, safeguarding brand reputation.
Qualifications
- Proven supervisory experience in luxury retail or premium fashion (preferably with leather goods or accessories).
- Demonstrable track record of meeting or exceeding sales targets and KPI management.
- Strong leadership and interpersonal abilities, with experience coaching and developing small teams.
- Sound understanding of visual merchandising principles and boutique operations.
- Excellent organisational skills and attention to detail, particularly regarding inventory control and cash procedures.
Skills
Experience
Minimum three years in luxury or premium retail, with at least one year in a supervisory or team‑lead capacity responsible for day‑to‑day boutique operations and sales performance.
Education
Secondary education required; tertiary qualification in business, retail management, fashion or a related discipline preferred.
Culture
Delvaux fosters a culture rooted in craftsmanship, refinement and discretion, where attention to detail and personalised client service are paramount. The boutique environment prizes collaboration, professional development and a commitment to preserving the maison's artisanal legacy.