Retail & Client Manager

Location SeoulSeoulSouth Korea
Type Other
Seniority Manager
Posted Mar 16, 2026
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Delvaux — Retail & Client Manager in Seoul. Lead boutique sales, client development and store operations for the Belgian luxury leather goods maison.

Overview

Delvaux is a Belgian maison specialised in luxury leather goods, celebrated for meticulous craftsmanship and timeless design. The brand operates an international retail network and cultivates an artisanal, client-focused approach to product and service delivery.

Role & Responsibilities

  • Lead boutique commercial performance by setting targets, monitoring KPIs and implementing sales strategies to achieve revenue and margin objectives.
  • Develop, acquire and retain high-value clients through proactive clienteling, personalised service and curated events.
  • Coach, recruit and develop boutique staff; create a high-performing team through training, performance reviews and talent management.
  • Ensure consistent application of brand standards across visual merchandising, store presentation and client experience.
  • Oversee daily store operations including inventory control, stock replenishment, loss prevention and POS reconciliations.
  • Manage administrative tasks and local budgeting; contribute to store-level forecasting and reporting to headquarters.
  • Partner with marketing and wholesale teams to execute localized client events, VIP appointments and CRM campaigns.

Qualifications

  • Proven track record in luxury retail with responsibility for meeting commercial targets.
  • Demonstrable experience managing and developing retail teams.
  • Strong commercial acumen and ability to translate KPI insight into operational actions.
  • Excellent client relationship and negotiation skills, with a service-oriented mindset.
  • Organisational rigour in operations, stock management and administrative compliance.
  • Flexibility to work retail hours, including weekends and evenings.

Skills

Clienteling Key account management Sales forecasting and KPI analysis Inventory management Visual merchandising Team leadership and coaching P&L awareness / budget management Point-of-sale (POS) systems Microsoft Excel Customer Relationship Management (CRM) practices

Experience

Typically 5+ years in luxury retail, including a minimum of 2 years in a managerial or supervisory capacity with direct responsibility for boutique sales and team performance.

Education

Bachelor’s degree in business, marketing, luxury management or equivalent professional experience.

Culture

Delvaux fosters a culture rooted in craftsmanship, discretion and client care. The workplace values attention to detail, elegant service delivery and collaboration between boutique teams and design ateliers to preserve the maison’s heritage.