Assistant Retail Manager

Location Hong KongHong Kong SARChina
Type Other
Seniority Manager
Posted Mar 16, 2026
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Delvaux — Assistant Retail Manager, Hong Kong. Lead boutique sales, clienteling and merchandising for the Belgian luxury leather-goods maison.

Overview

Delvaux is a Belgian luxury leather-goods maison revered for its artisanal handbags and refined craftsmanship. The brand combines heritage savoir-faire with contemporary retail experiences in flagship boutiques and select global locations, offering employees a highly service-oriented, design-led environment within the luxury sector.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and delivering KPI-driven performance across the boutique.
  • Lead daily boutique operations, including opening/closing procedures, cash handling and POS reconciliation.
  • Coach, mentor and schedule sales staff to maintain exceptional client service and product knowledge.
  • Develop and maintain high-value client relationships through active clienteling, follow-up and personalised service.
  • Implement visual merchandising standards and ensure the boutique reflects brand guidelines and seasonal campaigns.
  • Oversee stock management, inventory accuracy, replenishment and loss-prevention controls.
  • Prepare operational reports and contribute to sales forecasting, promotional planning and local marketing initiatives.
  • Act as brand ambassador on the sales floor, ensuring luxury service protocols and presentation standards are consistently upheld.

Qualifications

  • Proven supervisory experience in luxury or premium retail, ideally within leather goods, fashion or accessories.
  • Track record of meeting sales targets and managing retail KPIs.
  • Strong leadership and people-management capabilities, including coaching and rostering.
  • Excellent interpersonal skills with a client-first mindset and fluency in English; local language skills are advantageous.
  • High level of personal presentation and commitment to brand standards.

Skills

Clienteling and relationship management Visual merchandising and product presentation Team leadership and staff coaching Inventory control and stock reconciliation Sales forecasting and KPI analysis Cash handling and POS operations Loss-prevention and store security procedures

Experience

Typically 3+ years of retail experience, with at least 1–2 years in a supervisory or assistant-manager capacity within a luxury or premium retail environment.

Education

Secondary education required; vocational or tertiary qualifications in retail, hospitality or business are desirable but not mandatory.

Culture

Delvaux emphasises craftsmanship, timeless design and elevated client service. The boutique environment rewards polished presentation, close client relationships and collaborative teamwork, offering employees focused training and opportunities to deepen expertise in luxury leather goods.