Sales Support Associate

Seniority Entry-Level
Posted Jan 27, 2026

Join Coach in Waterloo, NY as a Sales Support Associate. Be part of a dynamic team in the luxury retail industry with opportunities for growth.

Overview

Coach, a leading design house of modern luxury accessories and lifestyle collections, is part of the Tapestry, Inc. portfolio. Tapestry is a global house of brands that includes Coach, Kate Spade, and Stuart Weitzman. Known for its craftsmanship and innovative designs, Coach offers a dynamic work environment that fosters creativity and growth.

Role & Responsibilities

  • Provide exceptional customer service and sales support in a retail environment.
  • Assist in the execution of merchandising and operational functions to company standards.
  • Maintain a clean and organized sales floor to enhance the customer experience.
  • Support the sales team in achieving store sales goals.
  • Handle customer inquiries and resolve issues promptly and professionally.

Qualifications

  • Previous experience in retail sales or customer service is preferred.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and organizational skills.

Skills

Customer service excellence Effective communication Merchandising acumen Problem-solving abilities Team collaboration

Experience

A minimum of 1-2 years of experience in a retail or customer service environment is preferred.

Benefits

Employees enjoy a comprehensive benefits package that includes health insurance, employee discounts, and opportunities for career advancement within the Tapestry, Inc. family.

Culture

Coach prides itself on a culture that encourages individuality, fosters teamwork, and promotes a spirit of innovation. As part of Tapestry, Inc., employees are part of a global community that values diversity and creativity.