Sales Support Associate

Overview

Coach is a global luxury leather‑goods and accessories house known for contemporary American design and craftsmanship. The brand operates within Tapestry, Inc., and is characterised by a retail culture that emphasises elevated client service, visual standards and operational rigor across flagship and boutique locations.

Role & Responsibilities

• Operate the cash wrap with warmth and professionalism: greet customers, capture email/name where permitted, process transactions accurately and promote add‑ons and gift cards.
• Maintain point‑of‑sale media and cash counts in strict compliance with Coach policy and loss prevention standards.
• Receive, scan and process shipments and transfers; verify documentation, communicate discrepancies and notify Store Management of new product arrivals.
• Manage stockroom organisation and housekeeping; shift merchandise to respond to sell‑through and make room for new product.
• Conduct regular cycle counts and participate in scheduled physical inventory processes.
• Replenish assigned sales floor zones, execute visual merchandising adjustments and support sales floor activities as directed.
• Communicate product information (price, features, colours, availability) clearly to customers and the sales team, escalating complex requests to Store Management.
• Maintain housekeeping standards on the sales floor and in back‑of‑house areas; operate and coordinate with offsite/remote warehouse as applicable.

Qualifications

• 1–3 years of retail experience (cashier, stockroom or sales), preferably within a luxury or premium retail environment.
• High school diploma or equivalent required; college degree preferred.
• Demonstrable knowledge of current fashion trends and competitive landscape.
• Ability to work a flexible retail schedule, including nights, weekends and peak holiday trading days.
• Physical capability to perform fast‑paced, physical retail duties: frequent lifting up to 25 lbs, occasional lifts to 50 lbs, bending, kneeling and maneuvering on the sales floor.

Skills

Experience

1–3 years of prior retail experience, including cashier and stockroom responsibilities; experience in a luxury retail setting is preferred.

Education

High school diploma or equivalent; college degree preferred.

Culture

Coach fosters a client‑centric, fast‑paced retail environment where craftsmanship, visual standards and teamwork are central. As part of Tapestry, the brand emphasises professional development, diversity and operational excellence across store teams.