Sales Support Associate

Overview

Coach is a global luxury fashion house with roots in New York and a reputation for craftsmanship and accessible luxury. The brand is part of Tapestry, Inc., a global house of fashion brands; as an employer Coach emphasizes creativity, customer-centric retail standards and inclusive workplace practices within a fast-paced retail environment.

Role & Responsibilities

• Operate the cash wrap and point-of-sale with accuracy and professionalism; greet customers, capture contact information where permitted, process transactions, and promote add-ons and gift cards.
• Maintain an organized, clean and secure cash wrap; follow Coach cash-handling and POS media policies to ensure loss-prevention compliance.
• Receive, scan and process incoming shipments and transfers; verify carton and store data, report discrepancies to Store Management, and process stock according to Coach standards and timeframes.
• Manage stockroom organization and back-of-house inventory ownership; execute cycle counts and participate in scheduled physical inventories.
• Replenish assigned sales-floor zones; respond to sell-through, execute visual merchandising adjustments, and support sales-floor activities as directed.
• Communicate product information (price points, features, color and availability) to customers and partners; uphold housekeeping and brand presentation standards.
• Support loss-prevention protocols and maintain safety standards while performing manual handling tasks.

Qualifications

• 1–3 years of retail experience (cashier, stockroom or sales), preferably in a luxury retail environment.
• High school diploma or equivalent required; college degree preferred.
• Demonstrated customer service capability with strong interpersonal and communication skills.
• Ability to work a flexible retail schedule including nights, weekends, holidays and peak sales periods.
• Physical ability to bend, kneel and frequently lift up to 25 lbs; occasional lifting of cartons up to 50 lbs.

Skills

Experience

1–3 years of prior retail experience, ideally including cashier/stockroom responsibilities and exposure to a luxury or premium retail environment.

Education

High school diploma or equivalent required; college degree preferred.

Benefits

Health benefits (medical, dental, vision); life and disability insurance; 401(k) savings plan eligibility; paid time off; employee discounts; incentive compensation.

Culture

Coach combines New York heritage with a modern, inclusive retail culture focused on creativity and customer experience. As part of the Tapestry family, the brand emphasizes collaboration, development and high standards in-store while encouraging direct feedback and continuous learning.