Sales Associate

Overview

Coach is a leading American luxury fashion brand known for leather goods, handbags and accessories and is part of Tapestry, Inc. As a global retail employer, Coach emphasizes elevated customer experience, product craftsmanship and development of retail talent across boutique and flagship environments.

Role & Responsibilities

• Deliver exceptional, personalized customer service and represent the Coach brand as a knowledgeable fashion advisor.
• Drive sales and achieve personal and store metrics through clienteling, prospecting new customers and effective cross-selling.
• Develop short- and long-term personal sales strategies in partnership with store leadership and act on customer survey feedback to improve performance.
• Provide in-depth product knowledge—features, benefits, pricing and promotions—to guide customer purchase decisions.
• Operate POS and process transactions (purchases, returns, exchanges, found orders) accurately and efficiently.
• Maintain visual merchandising standards and ensure the sales floor and stockroom are organized, replenished and presentation-ready.
• Support inventory processes: receive shipments, stock shelves, manage backroom organization and facilitate transfers.
• Adhere to retail policies and asset protection procedures while maintaining a calm, professional demeanor in high-traffic periods.
• Foster teamwork and a collaborative selling environment; welcome feedback and adapt to changing business needs.
• Work multiple customers simultaneously and follow up consistently to influence and close sales.

Qualifications

• 1–3 years of prior sales experience, preferably within a luxury retail or premium fashion environment.
• High school diploma or equivalent required; college degree preferred.
• Proven ability to meet sales targets and develop client relationships through consistent clienteling.
• Physical ability to perform store duties at a fast pace, including frequent lifting up to 25 lbs and occasional lifting up to 50 lbs, bending, kneeling and prolonged standing.
• Flexible availability to work evenings, weekends and holiday selling events.
• Basic technical proficiency with retail hardware and software devices (see skills).

Skills

Experience

1–3 years of retail sales experience, preferably in a luxury or premium fashion environment, with demonstrated success in clienteling and meeting sales targets.

Education

High school diploma or equivalent; college degree preferred.

Culture

Coach's retail culture is customer-centric and performance-driven, blending heritage craftsmanship with modern retail practices. The brand values collaborative teams, ongoing learning, and an energetic, service-oriented store environment.