Sales Associate I

Overview

Coach is a global leather‑goods and accessories brand known for its American‑heritage approach to contemporary luxury. As part of Tapestry, Inc., Coach operates a broad retail network and emphasizes craftsmanship, distinctive product storytelling and elevated customer experiences across boutiques and digital channels.

Role & Responsibilities

• Deliver Coach’s Service and Selling Models consistently to create a personalized, high‑touch customer experience and drive sales.
• Develop and execute personal sales and clienteling strategies; actively build and maintain long‑term customer relationships.
• Achieve individual and store performance metrics through prospecting, follow‑up and effective cross‑selling.
• Provide in‑depth product knowledge, communicate features and benefits, and articulate product value relative to competition.
• Maintain visual merchandising, replenish the sales floor, and support store presentation to Coach standards.
• Execute point‑of‑sale transactions, returns and exchanges accurately and in accordance with company procedures.
• Support inventory processes including receiving, processing shipments, stockroom organization and cycle counts.
• Promote a collaborative team selling environment, welcome feedback, and adapt behaviors to store priorities and changing business needs.
• Adhere to operational policies including Asset Protection, POS procedures and store safety requirements.

Qualifications

• 1–3 years of retail sales experience, preferably within a luxury or premium fashion environment.
• High school diploma or equivalent required; college degree preferred.
• Demonstrated knowledge of current fashion trends and competitive landscape.
• Strong customer service orientation with proven ability to build rapport and close sales.
• Physical ability to perform retail tasks (standing for long periods, bending, lifting up to 25 lbs frequently and up to 50 lbs occasionally).
• Flexible availability including nights, weekends, holidays and peak retail periods.

Skills

Experience

1–3 years of sales experience, ideally in a luxury or premium retail setting, with demonstrable clienteling and sales performance history.

Education

High school diploma or equivalent required; college degree preferred.

Culture

Coach combines accessible luxury with a strong retail culture focused on customer intimacy and product craft. The working environment values collaboration, continuous learning and high standards of presentation and service, reflecting the broader Tapestry emphasis on talent development and inclusive employment practices.