Lead Supervisor

Overview

Coach is a global fashion house originating in New York, known for leather goods and ready-to-wear. The brand is part of Tapestry, Inc., a global house of consumer luxury brands. Coach emphasizes craftsmanship, contemporary design, and inclusive brand storytelling across a network of company‑operated and wholesale locations.

Role & Responsibilities

• Coach and model exemplary selling and service behaviors; drive sales performance through personal selling and team selling.
• Implement and enforce store sales strategies, initiatives and clienteling programs to achieve individual and store financial targets.
• Supervise daily floor operations, including staff assignments, productivity management and merchandising standards.
• Recruit, coach and develop store personnel; provide frequent performance feedback and foster individual growth.
• Use retail systems and reporting tools to monitor results, inform decisions and ensure POS and operational compliance.
• Manage store upkeep and operational tasks to Coach standards, adapting priorities to business needs and traffic patterns.
• Act as a local brand ambassador to build customer loyalty through community and mall initiatives and exceptional service.
• Resolve customer issues proactively, escalating to Store or District Manager when appropriate.

Qualifications

• 1–3 years of retail experience, preferably in a luxury retail or customer‑service environment.
• Proven ability to meet and exceed sales targets and to coach others to improve performance.
• Demonstrated interpersonal savvy, customer focus and ability to manage ambiguity in a fast‑paced retail setting.
• Flexible availability including nights, weekends, holidays and peak retail periods.
• Physical ability to perform retail tasks including frequent lifting up to 25 lbs and occasional lifting up to 50 lbs.

Skills

Experience

1–3 years of previous retail experience (cashier/stock, sales, or similar), preferably in a luxury retail service environment with knowledge of fashion trends and marketplace competition.

Education

High school diploma or equivalent required; college degree preferred.

Benefits

Health benefits (medical, dental, vision); life and disability insurance; 401(k) savings plan; paid time off; employee discounts; incentive compensation.

Culture

Coach fosters an inclusive, creative and customer‑centric workplace rooted in its New York heritage. As part of the Tapestry portfolio, the brand values collaboration, continuous development and a bias for results while encouraging employees to bring authentic style and service to the customer experience.