Lead Supervisor

Seniority Lead
Posted Jan 31, 2026

Join Coach in Clinton, CT as a Lead Supervisor. Oversee store operations, lead the sales team, and ensure exceptional customer service in a luxury retail environment.

Overview

Coach, a renowned name in luxury fashion, is part of the Tapestry, Inc. conglomerate, which includes other prestigious brands such as Kate Spade and Stuart Weitzman. As an employer, Coach is committed to fostering an inclusive and innovative environment where creativity and diversity are celebrated. The company is dedicated to nurturing talent and providing opportunities for professional growth within the dynamic world of fashion retail.

Role & Responsibilities

  • Oversee daily store operations to ensure efficiency and effectiveness.
  • Lead and motivate the sales team to achieve and exceed sales targets.
  • Ensure the highest standards of customer service are maintained.
  • Implement visual merchandising strategies to enhance brand presentation.
  • Conduct training sessions to develop team skills and product knowledge.
  • Manage inventory levels and coordinate with the supply chain team.
  • Analyze sales data to identify trends and opportunities for improvement.

Qualifications

  • Proven experience in a supervisory role within retail, preferably in luxury fashion.
  • Strong leadership capabilities with a focus on team development.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales metrics and develop actionable strategies.

Skills

Leadership and team management Sales and customer service excellence Strong organizational skills Proficiency in retail management software Analytical thinking

Experience

Minimum of 3 years in a supervisory role within the retail sector, with a preference for experience in luxury fashion.

Education

Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits

Comprehensive benefits package including health insurance, employee discounts, and opportunities for career advancement.

Culture

Coach prides itself on a culture that values diversity, creativity, and collaboration. Employees are encouraged to express their unique perspectives and are supported in their professional development. The company fosters a dynamic and inclusive workplace where innovation is at the forefront.