Lead Supervisor

Overview

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As a brand within Tapestry, Inc., Coach combines heritage craftsmanship with contemporary design and operates a global retail network focused on premium client service and immersive in-store experiences.

Role & Responsibilities

• Drive sales performance through active floor leadership, personal selling and team coaching to achieve store and individual targets.
• Model and enforce Coach’s selling and service standards, including clienteling strategies and relationship-building practices.
• Coach, develop and hold the sales team accountable for personal sales, productivity metrics and use of company tools.
• Partner with Store Manager(s) and Assistant Store Manager(s) to adapt selling techniques and store-level strategies to meet business priorities.
• Manage daily retail operations to Coach standards: POS operations, inventory handling, visual upkeep and adherence to policies and procedures.
• Use retail systems and reporting tools to inform decisions and monitor business performance.
• Recruit and support staffing decisions to optimize coverage and sales results; manage scheduling and availability expectations.
• Resolve customer issues with a solution-oriented approach and escalate to store or district leadership when appropriate.
• Represent the brand in the local community and participate in market/mall initiatives and events to drive brand loyalty.

Qualifications

• 1–3 years of retail experience, preferably within a luxury or premium fashion environment.
• High school diploma or equivalent required; college degree preferred.
• Proven ability to coach and develop retail teams, with measurable results in sales or productivity.
• Strong commercial acumen and experience using POS and retail reporting systems to drive decisions.
• Excellent interpersonal skills, diplomacy and demonstrated capacity to manage customer escalations.
• Physical ability to perform retail tasks including frequent lifting (up to 25 lbs) and occasional heavier lifts (up to 50 lbs).
• Flexible availability to work nights, weekends, holidays and peak retail events.

Skills

Experience

1–3 years of prior retail experience (sales, cashier or stock roles), preferably in a luxury retail service environment with up-to-date knowledge of fashion trends and competitive landscape.

Education

High school diploma or equivalent required; college degree preferred.

Culture

Coach emphasizes craftsmanship, elevated client service and a fast-paced retail environment. As part of Tapestry, the brand values development, collaboration and a customer-centric approach, with an expectation that team members embody the brand’s premium presentation and service standards.