Lead Supervisor

Overview

Coach is a global luxury fashion house rooted in New York City and known for leather goods and accessible luxury lifestyle collections. The brand is part of the Tapestry portfolio, a global house of fashion brands, and emphasizes craftsmanship, modern design and an inclusive, customer-focused retail presence.

Role & Responsibilities

• Model and reinforce Coach selling and service standards on the sales floor; act as a visible ambassador of brand behavior and presentation.
• Coach, develop and motivate the sales team to meet individual and store metrics through daily feedback, training and delegation.
• Execute and sustain clienteling strategies to drive repeat business and long-term customer relationships, leveraging store tools and technology.
• Support Store Manager(s) and Assistant Store Manager(s) in deploying sales strategies and adapting personal selling techniques to meet business objectives.
• Manage daily operational responsibilities to Coach standards, including POS operations, inventory tasks, store upkeep and adherence to retail policies.
• Hold the sales team accountable for productivity and personal sales; monitor metrics and adjust floor coverage to optimize performance.
• Recruit and support staffing needs; participate in local brand-building activities and community engagement to drive store traffic.
• Resolve customer issues professionally and proactively, escalating to Store or District management when appropriate.

Qualifications

• 1–3 years of retail experience, preferably within a luxury or premium brand environment.
• High school diploma or equivalent required; college degree preferred.
• Demonstrated ability to coach others and deliver measurable sales results.
• Comfortable working a flexible schedule including nights, weekends and holiday peak trading days.
• Ability to perform physically demanding tasks: frequent lifting up to 25 lbs and occasional lifts up to 50 lbs, bending, climbing and prolonged standing.

Skills

Experience

Requires 1–3 years of retail experience with demonstrated sales performance; prior supervisory or leadership experience and familiarity with luxury retail trends strongly preferred.

Education

High school diploma or equivalent required; college degree preferred.

Benefits

Health benefits (medical, dental, vision); life and disability insurance; 401(k) savings plan; paid time off; employee merchandise discount; eligibility for incentive compensation.

Culture

Coach fosters a creative, customer-centric retail culture rooted in New York heritage and modern luxury values. As part of Tapestry, the brand emphasizes inclusivity, collaboration and continuous development of retail talent, with a strong focus on coaching and measurable performance.