Lead Supervisor

Overview

Coach is a global American fashion house known for leather goods and accessible-luxury apparel and accessories. Part of the Tapestry portfolio, Coach combines New York heritage and contemporary design with a focus on craftsmanship, customer experience and international retail expansion.

Role & Responsibilities

• Model and coach the sales team to deliver Coach’s selling and service standards, driving individual and store sales performance.
• Execute and enforce sales strategies and initiatives across categories; leverage floor assignment to maximize team productivity and multi-customer selling.
• Develop and maintain clienteling activities and customer relationships to grow lifetime value and repeat business.
• Partner with Store and Assistant Store Managers to adapt store strategies, staffing and personal selling techniques to achieve financial targets.
• Oversee daily store operations to Coach standards, including POS and operational procedures, inventory handling and store upkeep.
• Provide regular feedback, development and performance coaching to team members; delegate responsibilities and foster team growth.
• Represent the brand in the local market through events and partnerships to build brand loyalty and community presence.

Qualifications

• 1–3 years of retail experience (sales, cashier, stock) — preferably within a luxury or premium retail environment.
• Demonstrable customer focus with current knowledge of fashion trends and competitive marketplace.
• Flexible availability to work nights, weekends, holidays and high-traffic retail days.
• Ability to meet physical demands of the role, including frequent lifting up to 25 lbs and occasional lifts to 50 lbs, bending, kneeling and sustained sales-floor activity.

Skills

Experience

1–3 years of prior retail experience, preferably in a luxury retail service environment, with demonstrated results in selling, clienteling and frontline supervisory responsibilities.

Education

High school diploma or equivalent required; college degree preferred.

Benefits

Health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan, paid time off, employee discounts, incentive compensation.

Culture

Coach emphasizes craftsmanship, customer-centric service and creative expression rooted in its New York heritage. As part of Tapestry, the brand prioritizes inclusivity, development and collaboration across a global retail network, encouraging employees to balance commercial rigor with personal creativity.