Cashier

Overview

Coach is a global American luxury fashion house known for its leather goods and ready-to-wear collections, and is part of the Tapestry portfolio of brands. With roots in New York and a focus on craftsmanship, Coach emphasizes creativity, accessible luxury and inclusive customer experiences across its global retail network.

Role & Responsibilities

• Deliver exceptional customer service at the cash wrap: greet customers, operate POS accurately, execute email/name capture where permitted, and close transactions with a strong brand impression.
• Support sales through suggestive selling, gift card promotion, and timely communication with sales team and management regarding customer needs and stock availability.
• Receive, scan and process incoming shipments and transfers; verify carton and store information and notify management of discrepancies.
• Manage back-of-house inventory: organize stockroom, replenish sales floor, conduct cycle counts and participate in scheduled physical inventories.
• Execute visual merchandising and housekeeping standards on the sales floor; react to sell-through and adjust product presentation and allocation as directed.
• Adhere to company loss prevention procedures and maintain cash/POS media in compliance with Coach policies.

Qualifications

• 1–3 years of retail experience (cashiering, stockroom or sales), preferably in a luxury retail environment.
• High school diploma or equivalent required; college degree preferred.
• Ability to work a flexible schedule including nights, weekends, holidays and peak retail events.
• Physical ability to perform fast-paced retail work, including frequent lifting (up to 25 lbs) and occasional lifting of cartons up to 50 lbs, bending, kneeling and climbing.
• Legal authorization to work in the U.S. and ability to comply with company scheduling and availability expectations.

Skills

Experience

1–3 years of prior retail experience with hands-on cashier and stockroom responsibilities; experience in luxury or premium retail preferred.

Education

High school diploma or equivalent; college degree preferred.

Benefits

Health benefits (medical, dental, vision), life insurance and disability insurance; eligibility for 401(k) savings plan; paid time off for wellness and vacation; employee discounts and incentive compensation.

Culture

Coach operates within the Tapestry group and combines New York heritage with a contemporary creative vision. The brand emphasizes inclusivity, collaboration and a customer-centric retail culture, valuing creativity, adaptability and a results-driven mindset among store teams.