Senior Client Advisor

Overview

Church's is an English luxury shoemaker celebrated for its artisanal craftsmanship, timeless design and high-quality leatherwork. The house is part of the Prada Group and operates within a heritage-led luxury framework that balances traditional manufacture with contemporary retail and global expansion.

Role & Responsibilities

• Act as a brand ambassador, conveying Church’s values and heritage while guiding clients through an elevated luxury client journey.
• Deliver exceptional in-store service that places the client at the centre, anticipating needs and creating memorable experiences.
• Capture and maintain accurate client records in the company CRM to personalise outreach, nurture relationships and develop future sales opportunities.
• Adopt and promote an omni-channel mindset, supporting connected selling across in-store, phone and digital touchpoints.
• Proactively identify and pursue sales opportunities, engage in cross-selling across departments and work to meet individual and team KPIs.
• Maintain up-to-date product and market knowledge including fashion trends and competitor activity.
• Uphold merchandising, visual display and stock procedures to ensure a luxury presentation of the salesfloor.
• Respond to and resolve client complaints professionally, escalating to management when necessary.
• Contribute to store security and loss-prevention efforts to protect product integrity.

Qualifications

• Proven track record of delivering premium retail sales and building long-term client relationships.
• Strong commercial orientation with a demonstrable history of achieving individual sales targets and KPIs.
• Excellent verbal communication and interpersonal skills, with polished client-facing manner.
• Ability to work collaboratively in a team and autonomously when required, showing resilience and self-motivation.
• Deep interest in luxury, fashion, design and the product category managed; demonstrable product knowledge.

Skills

Experience

Several years of client-facing retail experience within luxury fashion or footwear, with a history of building repeat clientele and meeting or exceeding sales targets.

Education

Secondary education or equivalent; retail or luxury sales training preferred.

Culture

The brand fosters a creative, international workplace where craftsmanship and attention to detail are valued. Teams are driven by curiosity and excellence, and the company emphasises inclusion and equal opportunity across a diverse workforce.