Senior Client Advisor

Seniority Senior

Posted Dec 1, 2025

Church's in London seeks a Senior Client Advisor to join its luxury retail team. The role involves maximizing sales and providing exceptional customer service.

Overview

Church's, a distinguished luxury shoemaker renowned for its innovative designs and traditional craftsmanship, was established in Northampton in 1873. The brand's expertise quickly garnered global recognition, leading to its acquisition by the Prada Group in 1999. As part of this prestigious conglomerate, Church's continues to champion timeless craftsmanship and authenticity, offering unique designs across shoes and accessories for both men and women.

Role & Responsibilities

Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the client journey ceremony.
Capture customer data into the company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
Embrace and promote the omni-channel mindset.
Collaborate with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
Welcome and serve customers, providing an excellent in-store experience at all times.
Engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
Stay informed about fashion trends and competitors.
Demonstrate brand and product knowledge.
Effectively manage customer complaints by liaising with the line manager when necessary.
Maintain high standards for the shop floor and visual displays, complying with company operational guidelines and stock procedures.
Contribute to a high level of security and remain vigilant to prevent product thefts.

Skills

Passion for selling and stores Curiosity and interest in luxury/fashion, art, and design Experience in building long-lasting relationships with clients Ability to work both in a team and independently Excellent communication and interpersonal skills Ambition, resilience, self-motivation, result-driven, and problem-solving abilities Passion and knowledge of the managed product category Fluency in spoken English

Experience

Proven experience in a luxury retail environment, with a focus on client advisory and sales.

Benefits

Joining Church's offers the opportunity to work in a creative and international environment, fostering professional growth and excellence. The Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.

Culture

Church's, as part of the Prada Group, values the talent and passion of its people, leading to their professional growth. The company is committed to building a fair and respectful workplace, promoting diversity and inclusion as core values.