VIP Client Specialist

Overview

Christian Dior Couture is a premier house within the LVMH luxury group, renowned for its heritage of haute couture, exceptional craftsmanship and global retail presence. The brand cultivates a client-centric, design-led environment where employees represent the Maison’s high standards of service, product knowledge and brand storytelling.

Role & Responsibilities

• Develop and maintain a high-value client portfolio through targeted prospecting, OTO appointments and sustained clientelling.
• Deliver the D‑Signature VIP experience on the shop floor and at private appointments, ensuring personalised service and client retention.
• Achieve and exceed personal sales targets while contributing to the concession’s overall performance.
• Demonstrate specialist product knowledge across two primary universes and broad familiarity with all product categories (Women’s RTW, Fine Jewelry, Accessories, Leather Goods).
• Represent the Maison at VIP events and network to cultivate new high-potential clients.
• Manage client situations with professionalism and discretion; ensure exceptional mystery shop results.
• Stay informed of brand campaigns, launches, promotions and competitions; apply this knowledge to drive conversions.
• Adhere to company policies and UK Health & Safety regulations at all times.

Qualifications

• Minimum five years’ experience in luxury fashion retail, with prior senior sales or clienteling responsibilities.
• Proven track record of managing and growing relationships with top-tier clients and meeting sales KPIs.
• Experience working across multiple product categories (e.g., Ready‑to‑Wear and Leather Goods or Fine Jewelry).
• Right to work in the UK and availability to work full-time (40 hours per week) with Monday–Sunday flexibility.
• Excellent verbal communication, networking and interpersonal skills; fluency in additional languages is a plus.

Skills

Experience

Minimum 5 years of experience in luxury retail, including senior sales or client-facing roles with demonstrable success in VIP client management and multi-category selling.

Education

High school diploma or equivalent; vocational training or certification in fashion/retail or related disciplines is desirable.

Culture

The Maison emphasizes meticulous craftsmanship, impeccable client service and reverence for heritage. Employees are expected to deliver highly personalised experiences within a collaborative, high-performing retail environment and benefit from being part of the broader LVMH ecosystem.