Store Operations Manager

Overview

Christian Dior Couture is an iconic Parisian haute couture and luxury ready-to-wear house, renowned for craftsmanship, creativity and client service. As part of the LVMH group, the Maison combines couture savoir‑faire with global retail operations and a pronounced focus on experiential luxury.

Role & Responsibilities

• Oversee daily store operations across Paris boutiques to ensure smooth sales flow and exceptional client service.
• Manage inventory and logistics: supervise inbound/outbound goods processes (receptions, order tracking, ticketing, transfers, shipments) and coordinate weekly counts and annual inventory.
• Implement and maintain loss-prevention procedures and best practices for storage and stock handling.
• Own all store SOPs: deploy, update and train teams on operational procedures and policies.
• Supervise after‑sales services (repairs, returns): manage client correspondence, administrative follow-up and performance reporting with corrective action when required.
• Control cash operations and monitor store expenditures to ensure financial compliance.
• Act as the store reference for back‑office systems (Shop In Dior, Xpert, CARE, Dior in Stock, Census/Cycle Count, E‑services): train staff, drive adoption and ensure correct usage.
• Support digital and omnichannel retail initiatives (Dior Star, personalization, omnichannel services) in coordination with the digital coordinator.
• Manage facilities and supplies (uniforms, consumables) and oversee store maintenance and upkeep.

Qualifications

• Proven leadership in retail store operations with a strong service‑orientation and client-first mindset.
• Deep knowledge of inventory control, stock procedures and loss-prevention strategies.
• Experience implementing and training teams on SOPs and operational policies.
• Strong organizational skills with a methodical, rigorous approach to execution and reporting.
• Ability to coordinate cross-functional projects (digital/omnichannel initiatives) and liaise with support functions.

Skills

Experience

Typically 7–10 years of progressive retail operations experience; candidates with 10+ years in luxury fashion retail or multi-boutique store operations are strongly preferred.

Education

Bachelor's degree or equivalent in business, retail management, hospitality or a related field preferred.

Culture

The Maison prioritizes excellence, meticulous craftsmanship and a relentless focus on the client experience. Working at Christian Dior Couture means joining a high‑performance environment where creativity and operational discipline coexist; the company also promotes diversity and has an active commitment to the employment of people with disabilities.