Senior Sales Executive — Men's Ready-to-Wear
Christian Dior Couture — Senior Sales Executive, Harrods Men's RTW, London. Drive client recruitment and deliver exceptional menswear service.
Overview
Christian Dior Couture is the couture and ready-to-wear division of the House of Dior, operating within the LVMH group. The Maison is known for its heritage of haute couture, meticulous craftsmanship and global luxury retail footprint, offering employees a client-focused, design-driven environment at the highest tier of fashion.
Role & Responsibilities
- Implement clientelling strategies to recruit, convert and develop a loyal high-value clientele through personalised, one-to-one engagements.
- Provide exemplary in-store service: greet, advise and assist clients with expert product knowledge across Men's ready-to-wear, shoes and leather goods.
- Achieve and exceed individual and departmental sales targets through proactive selling, add-on recommendations and maximising OTO (one-to-one) sales opportunities.
- Maintain and develop long-term client relationships through follow-up, personalised appointments and ongoing client development activities.
- Operate selling systems and follow cash, credit and exchange procedures accurately to ensure smooth transactional processes.
- Support visual merchandising and housekeeping standards to ensure the Harrods Men's RTW department reflects the Maison's aesthetic and luxury presentation.
- Follow stock management procedures and participate in loss-prevention and security measures to minimise shrinkage.
- Handle customer complaints professionally and escalate to line management when necessary to protect client relations and brand reputation.
- Participate actively in team meetings, support peers, and carry out additional duties as directed by management.
Qualifications
- Minimum three years' experience in luxury fashion retail, preferably within men's ready-to-wear, shoes and leather goods.
- Proven track record of client recruitment and retention in a high-end retail environment.
- Deep product knowledge of men's apparel, footwear and leather accessories and awareness of current fashion trends.
- Exceptional communication and relationship-building skills, with the ability to deliver personalised service and a personal-shopper approach.
- Confident, positive team player with strong commercial awareness and the drive to contribute to business performance.
Skills
Experience
Minimum 3 years' experience in luxury retail sales, with demonstrable success in client development and meeting sales targets within men's ready-to-wear, footwear or leather goods.
Education
High school diploma or equivalent; retail, fashion or luxury-related qualification desirable.
Culture
The Maison prizes heritage, creativity and uncompromising quality; employees operate in a client-centric, detail-oriented environment that values discretion and excellence. The retail teams are collaborative and performance-driven, offering daily exposure to high-net-worth clientele and the Maison's seasonal collections.