Senior Sales Executive

Overview

Christian Dior Couture is a leading haute couture and luxury fashion house within the LVMH group, renowned for craftsmanship, creativity and refined accessories and leather goods. As an employer, the House emphasises client-centric service, meticulous attention to product presentation and a culture that blends artistic heritage with commercial ambition.

Role & Responsibilities

• Welcome, advise and serve clients on the shop floor consistently delivering the highest standard of luxury customer service.
• Implement clientelling strategies and proactively recruit, develop and retain high-value clients through 1:1 personalised shopping and follow-up.
• Demonstrate expert product knowledge across accessories, leather goods, women’s ready-to-wear and fine jewellery; remain informed on marketing campaigns, launches and promotions.
• Achieve individual and departmental sales targets, maximise add-on sales and ensure sales generated by one-to-one (OTO) appointments.
• Follow all stock management, cash, credit and exchange procedures and assist in loss prevention and security measures.
• Maintain impeccable housekeeping and merchandising standards within the department to reflect brand positioning.
• Deal effectively with customer complaints and escalate to management where necessary to preserve client relationships.
• Contribute positively to team meetings, train and support peers, and carry out additional duties as directed by management.

Qualifications

• Minimum three years’ experience in luxury fashion retail, preferably within accessories and leather goods.
• Strong product knowledge of accessories and leather goods; familiarity with women’s ready-to-wear and fine jewellery advantageous.
• Proven clienteling and relationship-building skills with a demonstrable track record of developing long-term clients.
• Excellent verbal communication, presentation skills and a polished, service-oriented demeanour.
• Commercially driven with the ability to meet and exceed sales targets and contribute to departmental performance.
• Confident, positive team player who upholds luxury standards and brand values.

Experience

At least 3 years of hands-on experience in luxury retail sales, with specific exposure to accessories and leather goods, client development and achieving individual sales targets in a high-end boutique environment.

Education

Secondary education required; a degree or vocational qualification in fashion, retail or business is advantageous but not mandatory.

Culture

The House fosters a high-performance, client-focused culture grounded in craftsmanship and heritage. Employees are expected to combine impeccable service standards with commercial awareness, collaborate closely with peers, and represent the creative and luxury values of Christian Dior within a global LVMH environment.