Senior Sales Executive

Overview

Christian Dior Couture is an iconic haute couture and luxury ready-to-wear house renowned for craftsmanship, creativity and refined elegance. Operating within the Fashion & Leather Goods division of the LVMH group, the maison combines strong heritage with rigorous client service and a commitment to excellence across ateliers, flagship stores and concessions worldwide.

Role & Responsibilities

• Welcome, advise and serve clients to deliver an exemplary luxury in-store experience, including one-to-one appointments and personal-shopper style service.
• Develop, recruit and retain a loyal client base through proactive clientelling and relationship-building activities.
• Demonstrate expert product knowledge across women's Ready-to-Wear, Fine Jewelry, Accessories and Leather Goods and remain up to date with campaigns, launches and promotions.
• Achieve individual and departmental sales targets through add-on selling and maximising every client interaction.
• Manage day-to-day sales administration including selling systems, cash/credit/exchange procedures and stock management protocols.
• Maintain visual and housekeeping standards on the concession, support merchandising, and ensure compliance with security and loss-prevention measures.
• Handle customer complaints professionally, escalating to management when necessary, and contribute constructively in team meetings.
• Support colleagues to meet store performance objectives and carry out additional duties as directed by management.

Qualifications

• Right to work in the UK
• Minimum of 3 years' experience in luxury fashion retail, preferably across women's RTW, jewellery, accessories and leather goods
• Proven ability to build and sustain long-term client relationships and deliver high-value clientelling
• Excellent verbal communication and interpersonal skills with a client-focused mindset
• Availability to work full-time (40 hours per week) with flexibility across Monday–Sunday shifts
• Passion for the Christian Dior brand and strong awareness of fashion trends

Skills

Experience

Minimum three years' proven experience in luxury fashion retail, ideally within a high-end boutique or department store concession, with demonstrable success in clientelling and meeting sales targets.

Education

Secondary education; vocational or retail/fashion-related qualification desirable but not mandatory.

Culture

The maison fosters a culture of craftsmanship, refinement and discrete service, where attention to detail and personal client relationships are paramount. As part of the LVMH group, the environment rewards high standards, teamwork and a commitment to the brand's creative and commercial ambitions.