Senior Sales Associate

Overview

Christian Dior Couture is a global haute couture and luxury ready‑to‑wear house within the LVMH group. The brand is recognised for its craftsmanship, creative direction, and heritage-driven product offering across fashion, leather goods and accessories. As an employer it demands impeccable service, product expertise and a commitment to the maison’s standards of excellence.

Role & Responsibilities

• Greet, advise and serve customers, consistently delivering the highest standard of client service.
• Develop deep client relationships using a 1‑to‑1 personal‑shopper approach to drive loyalty and repeat business.
• Demonstrate comprehensive product knowledge across ready‑to‑wear categories and remain informed about campaigns, launches and promotions.
• Recommend add‑on sales and upsell to maximise individual and departmental sales performance.
• Resolve customer complaints professionally, escalating to management when required.
• Monitor and achieve daily and weekly sales targets and department KPIs.
• Follow stock management procedures, including receipting, replenishment and inventory control.
• Maintain exemplary housekeeping and visual presentation standards across the department.
• Operate selling systems and perform cash, credit and exchange transactions accurately.
• Take proactive measures to protect merchandise and minimise loss through adherence to security procedures.
• Comply with company administration systems and departmental processes to control shrinkage and operational risk.
• Participate constructively in team meetings and undertake additional duties as directed by management.

Qualifications

• Right to work in the UK required.
• Availability to work full‑time (40 hours/week) across a five‑day shift rota, including Monday–Sunday flexibility and Harrods opening/closing hours.
• Minimum three years’ experience in luxury retail or premium fashion service.
• Demonstrable ability to build and maintain high‑value client relationships and provide a personalised selling experience.
• Persistent drive to achieve personal and team targets while maintaining exacting presentation standards.
• Ability to work autonomously and collaboratively within a fast‑paced, high‑pressure environment.
• Fluency in an additional language is preferred.

Skills

Experience

Minimum three years’ proven experience in luxury retail, preferably within ready‑to‑wear or couture at a premium fashion house.

Education

High school diploma or equivalent; vocational qualification or degree in fashion, retail, merchandising or business is advantageous.

Culture

The maison fosters a culture of craftsmanship, creativity and impeccable service rooted in haute couture traditions. Employees are expected to embody the brand’s refinement and client‑first ethos while working within a high‑performance, collaborative retail environment.