Senior Retail Performance & Operations Executive

Overview

Christian Dior Couture is a leading Maison within the luxury fashion sector and part of the LVMH group. The brand is recognised for its haute couture heritage, exacting standards of craftsmanship and a global boutique network. As an employer, it combines creative leadership with rigorous retail discipline to deliver exceptional client experiences.

Role & Responsibilities

• Lead Retail Excellence initiatives across South Asia, ensuring consistent execution of 5S, transfers, inventory counts, app integrations and the Retail Excellence certification grid.
• Manage and deploy key operational tools and projects (e.g. stocktake devices, auto-replenishment packaging, replenishment tools), ensuring accuracy, consistency and correct usage in boutiques.
• Maintain, update and align operational processes and dashboards with Regional and Central guidelines; drive continuous improvement of workflows.
• Partner with market teams to provide guidance, follow-up and hands-on operational support to ensure day-to-day execution at boutique level.
• Own Traffic Counting development and governance across all markets, securing high data accuracy, timely submissions and rigorous follow-up.
• Own and deliver retail performance reporting and KPI tracking, producing actionable insights to improve boutique performance and client experience.
• Manage the Data Universe ecosystem—ensure alignment, clear documentation, correct usage and ongoing enhancements.
• Provide training, coaching and operational enablement to markets to strengthen data quality, performance tracking and adherence to standards.

Qualifications

• Minimum 5 years' professional experience in retail operations, retail performance, business coordination or a closely related function, preferably within luxury retail.
• Solid understanding of boutique operations and retail KPIs with proven experience implementing operational standards.
• Proven experience managing cross-functional projects and operational rollouts across multiple markets.
• Analytical mindset with strong attention to detail and a commitment to data accuracy.
• Excellent written and verbal communication skills with the ability to influence stakeholders at a distance.
• Self-disciplined, able to work independently in a hybrid environment with high levels of accountability.

Skills

Experience

Minimum 5 years of professional experience in retail operations, retail performance, business coordination or a similar role; prior exposure to multi-market rollouts and boutique environments—ideally within the luxury sector.

Education

Bachelor's degree or equivalent in Business, Retail Management, Economics, or a related discipline preferred.

Culture

The Maison fosters a culture of craftsmanship, precision and client-centricity, underpinned by international collaboration and high professional standards. Teams operate in a fast-paced, meritocratic environment where operational excellence and discretion are highly valued.