Sales Associate

Overview

Christian Dior Couture is an iconic French luxury fashion house renowned for couture, ready-to-wear, leather goods and accessories. As part of the LVMH group, the Maison combines artisanal savoir‑faire with global retail operations and invests in intensive client service, visual excellence and employee development across its boutiques.

Role & Responsibilities

• Deliver best‑in‑class client service in person, by telephone and through electronic communication to build long‑term client relationships.
• Achieve and exceed individual sales goals and KPIs, including individual sales volume, units per transaction (UPT) and average dollar per transaction (ADS).
• Recruit, develop and maintain a local and international client book through proactive clienteling and personalised follow‑up.
• Demonstrate thorough product knowledge and engage clients with product stories and selling ceremonies.
• Support boutique operations including merchandising, visual merchandising, floor moves and housekeeping to maintain brand standards.
• Manage stock and participate in inventory and cycle counts; locate merchandise across boutiques and process charge‑send sales per company guidelines.
• Problem‑solve client issues in partnership with the leadership team to ensure satisfactory resolution that protects business interests.
• Operate boutique equipment and systems required for daily activity and complete all client and business documentation accurately.
• Work flexible hours including nights, weekends and holidays as required, and comply with company policies, procedures and standards.
• Perform physical tasks necessary for boutique operation, including standing for extended periods and handling merchandise (lifting up to 30 lbs).

Qualifications

• Minimum 3 years of retail sales and client service experience; experience in a luxury consumer goods environment preferred.
• Proven track record of meeting or exceeding sales targets and KPIs.
• Excellent verbal and written communication, organisation and follow‑through skills.
• Strong commercial drive with a genuine passion for fashion, creativity and the Dior brand.
• Comfortable using boutique equipment and point‑of‑sale processes; able to complete accurate business documentation.
• Flexible availability to work varied hours, including nights, weekends and holidays.
• Physically able to perform retail duties, including standing for long periods and lifting up to 30 lbs.

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within luxury goods or boutique environments; experience supporting boutique operations and new store openings is an advantage.

Education

High school diploma or equivalent; additional retail, luxury brand or client service training preferred.

Culture

Christian Dior Couture fosters a culture of craftsmanship, creativity and rigorous service standards. The Maison emphasises impeccable presentation, personalised client experiences and professional development within a global luxury network under the LVMH umbrella.