Sales Associate

Overview

Christian Dior Couture, a prestigious brand within the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs. As a leader in the luxury fashion industry, Dior offers a dynamic and inspiring work environment where creativity and excellence are at the forefront.

Role & Responsibilities

• Achieve and exceed individual sales goals and key performance indicators, including individual sales volume, units per transaction, and average dollar per transaction.
• Maintain a strong drive for results and a positive, team-oriented attitude.
• Ensure a welcoming, client-focused environment by offering best-in-class service in person, over the phone, and through electronic communication.
• Develop a local and international client book and recruit top clients.
• Demonstrate strong product expertise and engage clients with product details and stories.
• Collaborate with the leadership team to resolve client issues effectively.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Locate merchandise at other boutiques for clients and process charge-send sales according to company guidelines.
• Organize stock on the floor and in the back of the house, and participate in inventory and cycle counts.
• Assist in packing or wrapping customers’ merchandise when necessary.

Qualifications

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Ability to develop strong and lasting relationships through excellent communication, organization, and follow-through skills.
• Outstanding customer service skills, including in person, over the phone, and through electronic communication.
• Ability to read, count, and write to complete business and client-related documentation accurately.
• Ability to adjust priorities and manage time in a fast-paced environment.
• Willingness to work varied hours/days, including nights, weekends, and holidays.
• Ability to operate necessary equipment, including phone systems, cash registers, and computers.
• Physical ability to stand for extended periods, move and handle boxes of merchandise, and lift at least 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Skills

Experience

Minimum of 3 years in retail sales and client service, preferably within the luxury sector.

Culture

Christian Dior Couture fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and passion for fashion. The brand values collaboration and offers opportunities for professional growth within a prestigious and dynamic environment.