Sales Associate
Christian Dior Couture in Kuala Lumpur seeks a full‑time Sales Associate — client‑focused luxury retail role with after‑sales and boutique responsibilities.
Overview
Christian Dior Couture is a leading maison within the Fashion & Leather Goods division of LVMH. The brand is distinguished by its heritage craftsmanship, couture-driven creativity and exacting standards across product, service and boutique presentation. As an employer it offers roles that demand high client care and an appreciation for luxury savoir-faire.
Role & Responsibilities
- Act as a Dior ambassador: welcome and host clients with polished hospitality and brand-defined service rituals (Dior selling ceremony).
- Drive sales performance and pursue individual and boutique targets through consultative selling and product storytelling.
- Develop and maintain customer relationships: create and update client profiles, prospect proactively and secure repeat business.
- Deliver comprehensive after‑sales service including follow-up communications, coordination of repairs and leather care services to maximise lifetime value.
- Support boutique operations including cash handling, stock control, loss‑prevention procedures and adherence to security protocols.
- Uphold visual merchandising and display standards, collaborating with the store team to ensure the boutique reflects brand aesthetics.
Qualifications
- Minimum one year experience in retail or the luxury sector preferred; fresh graduates with strong potential are encouraged to apply.
- Impeccable grooming and professional presentation consistent with luxury brand standards.
- Customer‑centric with excellent interpersonal skills and a genuine passion for fashion and luxury retail.
- Self‑starter mentality with positive energy, resilience and a results‑driven attitude.
- Good spoken English; additional language skills are an advantage.
Skills
Experience
Preferably 1+ year in retail or luxury sales; entry‑level candidates and recent graduates with strong client service aptitude will be considered.
Education
High school diploma or equivalent required; tertiary education in fashion, retail or related fields is a plus.
Culture
The boutique environment emphasises refined hospitality, meticulous attention to detail and collective accountability to deliver exceptional client experiences. Teams operate with a mix of creativity and discipline, where personal initiative and a client‑first mindset are highly valued.