Sales Associate
Christian Dior Couture seeks a Sales Associate for the new Heathrow Terminal 5 boutique. Full-time, on-site role delivering luxury client service.
Overview
Christian Dior Couture is a leading couture and ready-to-wear maison within the LVMH group, renowned for its heritage, craftsmanship and creative leadership in luxury fashion. As an employer the House emphasises exacting standards, client-centric service and opportunities to learn within ateliers, boutiques and international retail operations.
Role & Responsibilities
- Deliver the highest standard of customer service: greet, advise and serve clients with a personalised 1-to-1 approach.
- Build and maintain long-term client relationships and drive loyalty through tailored clienteling and personal shopping.
- Demonstrate expert product knowledge across categories and remain informed of campaigns, launches and promotions.
- Achieve and exceed individual and boutique sales targets, including introducing add-on sales to maximise transaction value.
- Operate selling systems and follow cash, credit and exchange procedures accurately.
- Follow stock management procedures and participate in inventory control to minimise losses.
- Maintain boutique housekeeping and visual merchandising standards to reflect brand aesthetics.
- Apply security and loss-prevention measures to protect product and boutique assets.
- Handle customer complaints professionally and escalate to management when necessary.
- Contribute to team meetings and support additional duties as directed by the management team.
Qualifications
- Minimum three years' experience in luxury fashion retail.
- Proven ability to build relationships and deliver high-touch client service.
- Strong knowledge of fashion, trends and luxury product categories.
- Experience with selling systems, cash handling and retail stock procedures.
- Existing client book preferred.
- Fluency in a second language preferred.
- Availability to work full time (40 hours per week), including Monday–Sunday.
Skills
Experience
Minimum 3 years of progressive experience in luxury fashion retail, demonstrating consistent sales performance and the ability to cultivate an international client base.
Education
No formal degree required; vocational retail or sales training is advantageous.
Culture
The House of Dior cultivates a culture of excellence rooted in couture savoir-faire, attention to detail and elevated client service. Employees operate in a refined, fast-paced retail environment that values collaboration, discretion and a shared passion for luxury craftsmanship.