Operations Associate

Overview

Christian Dior Couture is the haute couture and ready-to-wear house of the Dior brand, operating within the LVMH group. Renowned for craftsmanship and exacting retail standards, the boutique network combines luxury merchandising with rigorous operational discipline to deliver a refined client experience.

Role & Responsibilities

• Process all shipping and receiving transactions accurately and efficiently, including inbound freight, returns-to-vendor (RTV), transfers, chargebacks and damages.
• Maintain an orderly, secure and brand-compliant stockroom and receiving area; ensure merchandise is ticketed, sensored and stored to company standards.
• Participate in inventory controls and cycle counts to minimize shrink and reconcile stock records.
• Coordinate with central distribution and corporate inventory control to resolve discrepancies and support replenishment.
• Support merchandising tasks such as floor moves, display maintenance, price changes and housekeeping to ensure boutique presentation.
• Safeguard company assets by following security, record-keeping and cash/procedure protocols.
• Assist with packing/wrapping customer purchases and other client-facing tasks when required.
• Operate required equipment and systems for daily receiving and inventory operations.
• Attend store meetings and mandatory training; perform additional duties as assigned by management.

Qualifications

• Minimum 3 years' experience in retail stock, shipping/receiving or inventory control.
• Proven ability to handle receiving operations and physical merchandise handling, including heavy lifting and prolonged standing.
• Strong interpersonal, verbal and written communication skills with disciplined follow-through.
• Demonstrable numeracy and literacy to complete documentation and reconcile shipments.
• Comfortable working varied hours, including nights, weekends and holidays as business requires.
• Familiarity with store security and loss-prevention best practices.

Skills

Experience

Minimum three years of practical experience in retail stock, receiving/shipping or inventory-control roles, preferably within luxury retail or branded boutique environments.

Education

High school diploma or equivalent; vocational training or certification in logistics/retail operations preferred.

Culture

Dior boutiques combine meticulous attention to product presentation with a service-oriented, team-driven environment. The workplace emphasizes operational excellence, discretion and continuous training to maintain the brand's luxury standards.