Guest Relations Host

Overview

Christian Dior Couture is a leading Parisian haute couture and luxury house, renowned for its craftsmanship, creativity and heritage. The Maison is part of the LVMH group and operates global boutiques offering apparel, leather goods and accessories. As an employer, Dior emphasizes impeccable client service, refined presentation and career development within a highly curated luxury environment.

Role & Responsibilities

• Greet all clients entering the New Bond Street boutique and maintain comprehensive recognition of regular customers and VIPs.
• Assess clients’ needs and guide them through the boutique, presenting products and the House’s heritage with authority and elegance.
• Act as an ambassador for the brand, communicating Dior’s organisation, history and notable pieces with storytelling finesse.
• Assist customers with personalised services and respond promptly to requests to ensure a seamless in-store journey.
• Memorise and record customer preferences and special requirements to enable bespoke clienteling.
• Deliver the highest standards of customer service and appropriate manners across all client interactions.
• Collaborate closely with the sales team to meet and exceed customer expectations and support sales activity.
• Maintain strict confidentiality and discretion regarding client information and boutique operations.
• Perform additional duties as directed by management to support boutique operations.

Qualifications

• Minimum three years’ experience as a host or in guest relations within a fast-paced luxury retail or hospitality environment.
• Exceptional interpersonal and verbal communication skills; able to tell the House story with confidence.
• Attentive, proactive demeanour with a demonstrable passion for service excellence.
• Strong sense of discretion and ability to maintain client confidentiality.
• Demonstrable enthusiasm for Christian Dior and its collections.
• Fluency in a second language is preferred.

Skills

Experience

Minimum 3 years in a client-facing host or guest relations role within luxury retail or high-end hospitality, demonstrating experience working alongside sales teams and delivering VIP service.

Education

High school diploma or equivalent; vocational qualifications in hospitality, languages or luxury retail are advantageous.

Culture

The House of Dior cultivates an atmosphere of refinement, attention to detail and artistic excellence. The boutique environment demands polished client service, collaboration across sales and hospitality disciplines, and respect for heritage while supporting personal development within the wider LVMH ecosystem.