Department Manager

Overview

Christian Dior Couture is an iconic maison within the LVMH group, renowned for haute couture, ready-to-wear and leather goods. The House is characterised by its heritage craftsmanship, creative leadership and exacting standards of client service, offering a global network and career opportunities within a luxury, design-led environment.

Role & Responsibilities

• Collaborate with the Boutique Manager to define the department’s annual strategic plan, prepare budgets and present store performance at management meetings.
• Drive sales and profitability for the department by monitoring daily/weekly/monthly KPIs and initiating corrective actions to meet targets.
• Define departmental objectives and budgets, allocate resources and ensure execution against commercial plans.
• Develop and supervise the annual marketing and activity calendar in conjunction with the Marketing Manager and ensure flawless implementation of local activations.
• Recruit, lead, coach and mentor the department team; establish individual objectives and deliver ongoing training to optimise performance and client service.
• Maintain excellent relations with key suppliers and partners to ensure merchandise flow, product availability and presentation standards.
• Oversee visual merchandising, inventory control and loss-prevention practices to preserve product integrity and store standards.
• Foster exceptional clienteling and after-sales service to cultivate long-term relationships and repeat business.

Qualifications

• Minimum 5 years of retail experience, with at least 2 years in a management role within the luxury sector.
• Proven ability to meet and exceed customer expectations through personalised service and strong client relationship skills.
• Demonstrated commercial creativity, a refined sense of fashion and solid knowledge of the luxury goods market.
• Strong interpersonal, organisational and management capabilities in a fast-paced retail environment.
• Fluency in German and English; additional languages are an advantage.

Skills

Experience

At least 5 years of progressive retail experience, including a minimum of 2 years in a supervisory or managerial capacity within a luxury fashion or accessories environment.

Education

Secondary education required; a Bachelor's degree in Business, Fashion, Retail Management or a related discipline is preferred.

Culture

The House of Dior values creativity, meticulous craftsmanship and impeccable client service. Employees operate within a collaborative, high-expectation environment where heritage and innovation coexist, and where professional development is supported across the wider LVMH network.