CRM Working Student
Parfums Christian Dior — CRM Working Student in Düsseldorf. Contract role supporting CRM campaigns, data analysis and omnichannel customer experience.
Overview
Parfums Christian Dior is a flagship beauty maison within the LVMH group, renowned for its leadership in fragrance, makeup and skincare. The brand blends heritage and innovation to set trends in luxury beauty and offers employees exposure to high standards of craftsmanship, global brand-building and cross‑Maison career pathways within the wider LVMH Beauty network.
Role & Responsibilities
- Support the CRM Manager in day-to-day operations with an emphasis on performance, retention and data-driven optimisation
- Contribute to the planning, execution and analysis of omni‑channel CRM campaigns across the customer journey
- Assist with customer segmentation, data analysis and insight generation to inform targeted marketing actions
- Adapt and optimise newsletters and CRM communications to local market requirements while adhering to international brand guidelines
- Collaborate cross-functionally with Retail, E‑Commerce and Product Marketing to ensure a coherent 360° client experience
- Monitor campaign performance: KPI tracking, reporting and success evaluation
- Support CRM database maintenance and data quality initiatives
- Own and deliver independent projects as assigned
Qualifications
- Currently enrolled in a university degree in Business Administration, Marketing, Communications or a related discipline
- First practical experience in marketing, CRM or related functions (internships or previous working‑student roles)
- Proficient with MS Office, particularly Excel and PowerPoint
- Strong analytical aptitude, numeracy and a structured approach to problem solving
- High attention to quality and detail
- Excellent written and spoken German and English; French is a plus
- Clear communicator with an aesthetic sensibility and an understanding of target‑group appropriate messaging
- Proactive, creative and able to collaborate effectively within a team
Skills
Experience
Entry-level — student status with some prior practical experience in CRM or marketing (internships or student roles) is preferred.
Education
Ongoing university studies in Business, Marketing, Communications or a comparable programme.
Benefits
Open, flat-hierarchy workplace culture; office located in north Düsseldorf with good transport links and riverside setting; onboarding and responsibility with fair remuneration; networking lunches and events with Young Talents from LVMH Beauty; attractive internal entry pathways across LVMH Beauty and 75+ Maisons; allocation of discounted LVMH Beauty products; additional employee discounts via Family & Friends and Corporate Benefits.
Culture
The workplace fosters an open, collaborative atmosphere with flat hierarchies and a direct 'Du' culture. Teams operate with a 'can‑do' mindset, combining passion and creativity to deliver exceptional client experiences while offering strong internal mobility across the LVMH Beauty network.