Counter Manager

Overview

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite fragrances and cosmetics. As an employer, Dior offers a dynamic and luxurious work environment, fostering creativity and excellence in the beauty industry.

Role & Responsibilities

• Manage and lead the counter team to maximize performance in sales and customer management.
• Ensure adherence to Dior's strategic goals and standards by the team.
• Set and monitor individual KPIs for team members.
• Guide and develop team skills using Dior's tools and training materials.
• Foster a culture of excellence and continuous improvement.
• Achieve sales targets through effective use of resources and activities.
• Develop business plans to expand the customer base and enhance market presence.
• Monitor competitors and identify business opportunities.
• Implement and energize Dior promotional programs.
• Optimize inventory levels through sales data analysis and communication with support departments.
• Ensure a customer-centric environment and deliver high-level service throughout the sales process.
• Manage customer data to enhance retention and loyalty.
• Execute in-store activities to drive traffic and develop customer loyalty.
• Complete daily administrative tasks such as shift planning and sales analysis.
• Ensure compliance with company policies and SOPs.

Qualifications

• 5+ years of management experience in luxury retail.
• Proven track record in retail performance and profitability.
• Experience in a luxury retail environment.

Skills

Experience

5+ years of management experience in the luxury retail industry, with a proven track record in sales and profitability.

Culture

Dior is synonymous with elegance and innovation, offering a workplace that values creativity and excellence. The brand encourages a culture of continuous improvement and diversity, fostering an environment where employees can thrive and grow.