Counter Manager

Location ChangzhouJiangsuChina
Type Full-Time
Seniority Mid-Level
Posted Mar 6, 2026
Apply Now

Join Parfums Christian Dior in Changzhou as a Counter Manager, leading a team to excel in sales and customer service in a luxury setting.

Overview

Parfums Christian Dior, part of the esteemed LVMH group, is a leader in the luxury fragrance and cosmetics industry. Known for its innovation, elegance, and unparalleled quality, Dior offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Dior is committed to fostering talent and providing opportunities for professional growth within the luxury sector.

Role & Responsibilities

  • Manage and lead the counter team to maximize performance in sales and customer service.
  • Set individual KPIs for team members and guide their development using Dior's training materials.
  • Ensure adherence to Dior's strategic goals and standards.
  • Drive sales performance through effective use of resources, including products, services, and events.
  • Develop business plans to expand the customer base and enhance market positioning.
  • Monitor competitors and identify business development opportunities.
  • Ensure high standards of customer service and create memorable experiences for clients.
  • Manage customer data to retain and recruit clients, enhancing loyalty.
  • Oversee daily administrative tasks, including shift planning, inventory management, and sales analysis.
  • Maintain high standards of visual merchandising and counter presentation.

Qualifications

  • 5+ years of management experience in luxury retail.
  • Proven track record in retail sales and profitability.
  • Experience in a luxury retail environment.

Skills

Excellent sales skills and network proficiency. Strong knowledge of beauty products and terminology. Proficient in computer use and data analysis. Effective customer management skills. Fluent in Mandarin and English (for larger stores). Strong leadership and team management abilities.

Experience

5+ years of management experience in the luxury retail sector, with a proven track record in sales and profitability.

Culture

Dior is renowned for its commitment to excellence and innovation, fostering a culture of creativity and elegance. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.