Client Development Manager

Overview

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence, creativity, and innovation. With a rich heritage and a global presence in over 40 countries, the brand offers a dynamic environment where talent can thrive and contribute to the legacy of Christian Dior's visionary spirit. The company values passion, creativity, and a dedication to delivering exceptional experiences to its clientele.

Role & Responsibilities

• Manage and develop the client development strategy at the Madrid Ortega boutique.
• Nurture relationships with VIP clients and support the El Corte Inglés Castellana boutique.
• Ensure effective management of VIP clients, maximizing their potential within the boutique.
• Increase client loyalty with a focus on local clientele in collaboration with Department Managers and Sales Associates.
• Develop a portfolio of clients at VVIC and Elite levels.
• Plan and execute VIP events in collaboration with the Events team.
• Propose and facilitate local events to enhance customer loyalty.
• Monitor client indicators and leverage planned events or animations.
• Develop operational tools to support team efforts across departments.
• Ensure CRM capture rate remains consistently above 90%.
• Provide feedback to the Head Office CDM team for continuous data improvement.
• Monitor results and profitability of all implemented actions.
• Improve client segmentation, profiling, and targeting to enhance ROI.
• Act as a brand ambassador for Dior at all business contact points.
• Stay informed about communication and global marketing strategies.
• Collaborate with the Southern Europe Retail Marketing Manager for client activations.
• Implement clienteling actions with Diormag and Gifting programs.
• Drive the strategy on Dior Journeys, ensuring comprehensive client engagement.
• Provide training on Dior CRM Tools to the Sales team.
• Implement a CDM rota to ensure client contact consistency.
• Provide weekly and monthly KPI reports for all managers and departments.
• Support the team in driving strategy from KPIs on the shop floor.
• Ensure Dior standards are maintained in merchandising, client experience, and back-office activities.
• Apply company procedures on security related to theft and pilferage.

Qualifications

• Fluency in Spanish and English.
• Minimum 5 years of experience within luxury fashion.
• Strong knowledge of fashion and trends.
• A passion for Christian Dior and its collections.

Skills

Experience

Minimum 5 years of experience in luxury fashion.

Benefits

Christian Dior Couture offers a supportive environment encouraging inclusion and diversity, allowing employees to express their uniqueness within the Maison.

Culture

Christian Dior Couture fosters a culture of passion, creativity, and excellence. The company is dedicated to nurturing talent and providing a joyful, sincere, and generous environment where employees can thrive and deliver outstanding results. The brand is committed to inclusion and diversity, ensuring all employees feel accepted and valued.