Boutique Sales Associate

Overview

Christian Dior Couture is a preeminent luxury fashion house renowned for haute couture, leather goods and refined craftsmanship. As part of the LVMH group, the brand combines artisanal savoir-faire with a global retail footprint, offering structured career paths and rigorous client-service standards across its boutiques.

Role & Responsibilities

• Deliver best‑in‑class client service across channels (in‑person, phone and electronic communication) and build long‑term client relationships.
• Achieve and exceed individual sales targets and KPIs, including sales volume, units per transaction (UPT) and average dollar per sale (ADS).
• Develop and maintain a local and international client book; proactively recruit, retain and cultivate top clients through clienteling techniques and follow‑up.
• Demonstrate authoritative product knowledge and engage clients with the stories and details behind merchandise to drive conversion and AOV.
• Support boutique operations: merchandising, visual presentation, stock organization, inventory and cycle counts, packaging/wrapping and housekeeping to uphold brand standards.
• Manage sales transactions accurately, locate merchandise across the network when required and comply with company procedures to protect store assets.
• Partner with leadership to resolve client issues promptly and escalate appropriately to preserve client satisfaction and the business.

Qualifications

• Minimum five years of retail sales and client service experience, preferably within a luxury fashion or premium consumer goods environment.
• Proven track record of meeting or exceeding sales KPIs and developing a personal client book.
• Commercially driven with a passion for fashion, creativity and the Dior brand.
• Excellent communication, organization and follow‑through skills with strong numeracy for accurate documentation.
• Ability to prioritize, adapt and perform in a fast‑paced retail environment while maintaining a team‑first attitude.

Skills

Experience

Minimum 5 years of progressive retail sales and client service experience, ideally within a luxury fashion boutique. Demonstrated ability to achieve sales targets, grow a client book and operate within boutique processes and inventory controls.

Education

High school diploma or equivalent required; postgraduate training or certification in retail, fashion or luxury brand management preferred but not mandatory.

Culture

Christian Dior Couture fosters an environment rooted in craftsmanship, creativity and elevated client service. The boutique culture emphasizes meticulous presentation, teamwork and professional development within a global luxury organisation under the LVMH umbrella.