Boutique Manager

Overview

Parfums Christian Dior, a prestigious name in the luxury fragrance and cosmetics industry, is part of the esteemed LVMH group. Renowned for its innovative products and timeless elegance, the brand offers a dynamic and inspiring work environment where creativity and excellence are at the forefront.

Role & Responsibilities

• Oversee and manage the entire boutique and team, ensuring optimal service and performance.
• Drive and monitor store performance, managing commercial activities to meet sales and profitability targets.
• Support headquarters with robust analysis, reporting, and implementation of development or corrective action plans.
• Identify business development opportunities by understanding the competitive environment.
• Promote and ensure the successful implementation of Dior initiatives, motivating the team and managing communications for successful events.
• Optimize inventory levels and sales through sales data analysis and communication with back-office departments.
• Represent the Dior image to clients, external parties, and the sales team.
• Foster a customer and service-centric philosophy within the team, delivering a world-class client experience.
• Develop and execute plans to increase store traffic and customer loyalty, ensuring high-quality service and new client acquisition.
• Manage and lead the team in customer relationship management, utilizing effective tools.
• Maintain high standards of visual merchandising as set by the visual merchandising department.
• Communicate and feedback brand and company strategies, projects, and objectives to the team.
• Manage and motivate team members in a supportive environment for daily tasks and long-term development.
• Utilize company tools and training to manage performance, enhancing skills and knowledge of all team members.
• Set personal goals for team members and exemplify activities and rules for all boutique operations.
• Schedule according to team and business needs.
• Ensure team knowledge of brand history and product information across all categories.
• Assist in recruiting high-quality team members and ensure their retention through effective management.
• Ensure team adherence to Dior standards in brand knowledge, behavior, and performance.
• Define and manage daily administrative tasks of the boutique, ensuring execution and tracking of retail performance tools.
• Manage inventory effectively based on quantity and sales guidelines, ensuring accuracy.
• Ensure business compliance across the boutique and team, adhering to company procedures in cash, inventory, IT, and security.
• Manage health and safety within the boutique and team, meeting brand and legal expectations.

Qualifications

• Minimum of 3 years experience as a business or boutique manager, preferably in luxury retail, managing a team of 5 to 10 people.
• Proven track record in retail performance (sales and profitability).

Skills

Experience

Minimum of 3 years experience as a business or boutique manager, preferably in luxury retail, managing a team of 5 to 10 people.

Culture

Dior is synonymous with luxury and sophistication, offering a workplace that values creativity, innovation, and excellence. Employees are part of a legacy that blends tradition with modernity, fostering an environment where talent and passion are nurtured.