Assistant Project Manager — Omnichannel Client Relations (Apprenticeship)

Overview

Parfums Christian Dior is the fragrance and cosmetics Maison within the LVMH group, known for blending haute couture sensibility with cutting‑edge innovation. The division combines artisanal savoir‑faire and creative direction with multidisciplinary teams across client service, retail and digital to deliver a quintessentially French luxury experience.

Role & Responsibilities

• Support scoping and framing of innovation projects (data use cases, GenAI initiatives) aimed at improving customer and advisor experiences, including estimation of potential business gains.
• Contribute to program follow‑up: monitor adoption, performance metrics and operational efficiency improvements.
• Prepare and update weekly, monthly and semi‑annual performance reports for markets (operational excellence, sales performance, customer satisfaction) and identify improvement levers across the customer journey.
• Ensure execution and performance of associated action plans and maintain quality and coherence of deliverables and data.
• Perform ad‑hoc data extractions, analyses and presentations to inform decision‑making.
• Contribute to project management activities: stakeholder identification, scope definition, action‑plan development, alignment and synchronization of stakeholders, delivery and market onboarding.
• Support continuous improvement: maintain and enrich the Client Service knowledge base and contribute to the deployment of coaching and training for Client Service teams.

Qualifications

• Final‑year student in a Business School or university master’s programme (Bac+5) seeking an apprenticeship.
• First professional experience in digital project management, client development or customer service.
• Strong affinity for innovation and a solid cultural interest in technology and data.
• Demonstrated analytical rigour, organisational discipline and attention to detail.
• Business‑oriented and solution driven with proactivity and autonomy.
• Excellent written and verbal communication and strong interpersonal skills.
• Retail experience is a plus.

Skills

Experience

Entry‑level: candidate should have a first internship or short professional experience in digital project management, client development or customer service; the role is designed for a final‑year master’s student entering an apprenticeship.

Education

Final‑year Business School or University master’s programme (Bac+5) — apprenticeship candidature required.

Culture

The Maison values craftsmanship, creativity and a relentless attention to detail while fostering an inclusive workplace that reflects its global clientele. Teams combine a heritage luxury mindset with a forward‑looking approach to technology and client service, prioritising collaboration, learning and excellence.