Assistant Counter Manager

Overview

Parfums Christian Dior is the prestige cosmetics and fragrance division of the House of Dior and a member of the LVMH group. The Maison is renowned for its fusion of Haute Couture sensibility with perfumery and beauty expertise, operating internationally through flagship counters, boutiques and selective distribution. As an employer it places strong emphasis on creativity, craftsmanship, client service excellence and the cultivation of talent within a luxury environment.

Role & Responsibilities

• Support the Counter Manager in driving sales performance and monitoring commercial KPIs to achieve counter objectives.
• Co-lead and develop the retail team through coaching, setting individual targets and fostering engagement and teamwork.
• Deliver exemplary client experiences by applying the D.I.O.R. service method, achieving personal sales targets and executing clienteling activities.
• Support CRM and client acquisition initiatives, including clienteling, database recruitment and retention campaigns.
• Contribute to launch plans, in-store commercial animations and brand events to maximize product visibility and sales.
• Oversee counter operations in the absence of the Counter Manager, ensuring compliance with cash, stock, merchandising and operational procedures.
• Assist with stock management, visual merchandising standards, scheduling and required administrative follow-up and reporting.

Qualifications

• Minimum 3 years of retail experience, including at least 1 year in a supervisory or management capacity — preferably in luxury cosmetics or beauty retail.
• Proven track record of meeting or exceeding sales and profitability targets.
• Fluent in Dutch and proficient in spoken English.
• Strong leadership capability with demonstrated people-management and coaching skills.
• Solid knowledge of cosmetics and the beauty category, including product expertise and client advisory.
• High level of professionalism, discretion and adherence to luxury service standards.

Skills

Experience

Minimum three years of retail experience with at least one year in a supervisory or assistant management role, ideally within luxury beauty or cosmetics; demonstrable history of achieving sales KPIs and leading small teams.

Education

Secondary education or equivalent; vocational or professional training in retail, beauty or commerce is advantageous.

Culture

The House cultivates a culture of creative excellence, craftsmanship and refined client service, committed to the Maison’s core values of passion, audacity and inclusivity. Teams operate in a highly collaborative, performance-oriented environment where attention to detail and respect for heritage meet contemporary retail innovation.