Administrative and Commercial Assistant
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Join Chopard in Paris as an Administrative and Commercial Assistant. Enhance your career in the luxury industry with a renowned brand.
Overview
Chopard, a distinguished name in Haute Horlogerie and Haute Joaillerie, is renowned for its creative audacity and commitment to ethical luxury. As part of a family-owned enterprise, Chopard infuses its values and traditions into its relationships with employees and clients, offering an extraordinary brand experience. The company, a leader in Swiss watchmaking and high jewellery, boasts a wealth of in-house expertise across more than 45 crafts.
Role & Responsibilities
- Efficiently manage customer orders and billing processes.
- Ensure timely and accurate order processing to maintain customer satisfaction.
- Collaborate closely with local Retail, Wholesale, Export, Accounting, After-Sales Service, Visual Merchandising, and Press teams, as well as global departments in Geneva.
- Report to the Retail Director and Wholesale Manager.
- Input orders for retailers and boutiques.
- Monitor order status and propose solutions for unavailable items.
- Verify data accuracy, adhere to deadlines, and oversee shipments and deliveries.
- Respond to information requests and maintain regular contact with clients, subsidiaries, and boutiques.
- Coordinate with After-Sales Service for product transformations.
- Manage client billing and credit notes.
- Verify pricing and commercial discounts.
- Liaise with suppliers, including freight forwarders and couriers.
- Conduct and oversee inventory management.
- Support commercial departments with stock status updates and data entry.
- Perform various administrative tasks, including report generation and stock management.
- Assist Events and Visual Merchandising teams with material dispatches.
- Provide administrative support to Press and Communication teams for photoshoots.
- Contribute to the continuous improvement of order management processes.
- Ensure meticulous follow-up on special orders and personalized requests.
- Participate in interdepartmental coordination meetings to optimize order flow.
- Handle customer complaints with professionalism and efficiency.
Qualifications
- Bachelor's degree or equivalent in International Commerce, Business Administration, or related field.
- Native proficiency in French with strong English skills.
- Experience in high-end retail or sales administration is preferred.
Skills
Experience
A minimum of one year of experience in high-end retail or sales administration is preferred.
Education
Bachelor's degree or equivalent in International Commerce, Business Administration, or related field.
Benefits
Chopard offers a demanding work environment with a compensation package aligned with performance, within a family-owned company proud of its values and traditions.
Culture
Chopard fosters a family-oriented workplace culture, emphasizing ethical practices and a commitment to excellence. The company values collaboration and innovation, ensuring a supportive environment for professional growth.