Reservations Agent

Overview

Cheval Blanc is the luxury hospitality Maison of the LVMH group, renowned for intimate, design-driven properties that deliver bespoke service and refined gastronomy. Cheval Blanc St-Barth is positioned as a Caribbean palace offering an immersive guest experience rooted in discretion, meticulous service and strong ties to the wider LVMH hospitality network.

Role & Responsibilities

• Manage all incoming reservation requests by telephone, e-mail and fax, converting enquiries into confirmed, tailored stays.
• Design and propose personalised guest experiences in line with Cheval Blanc standards and LQA expectations.
• Operate the property management system (Opéra) to ensure accuracy of reservations, rooming, billing and reporting.
• Coordinate proactively with internal departments (front office, F&B, concierge, spa, housekeeping) to guarantee seamless delivery of guest itineraries.
• Maintain and update guest files and documentation, including Cardex, ensuring confidentiality and data accuracy.
• Handle amendments, cancellations and guest follow‑up with tact, responsiveness and professionalism.
• Contribute to optimisation of room inventory and upsell opportunities while preserving the Maison’s service standards.

Qualifications

• Higher education in Hospitality Management, Business Management or equivalent.
• Fluent in French and English (written and spoken); an additional language is a strong plus.
• Familiarity with luxury hotel operations or previous administrative experience (internships or entry-level roles welcome).
• Strong organisational skills with high attention to detail and the ability to prioritise under pressure.
• Discretion, impeccable presentation and a guest‑focused, service‑oriented demeanour.

Skills

Experience

Entry-level. No senior experience required; first experience in administration or hospitality is an advantage.

Education

Degree or diploma in Hospitality Management, Business Management or related field.

Culture

The Maison cultivates an ethos of refined discretion, personalised service and teamwork, reflecting LVMH’s standards for luxury hospitality. Colleagues are expected to uphold exceptional attention to detail, a polished professional presence and collaborative cross‑departmental coordination to deliver memorable guest experiences.