Chanel Watches & High Jewelry Advisor
Chanel seeks a Watches & High Jewelry Advisor in Hangzhou to provide expert client service and drive boutique sales.
Overview
Chanel is a privately held, globally recognised luxury maison renowned for haute couture, ready-to-wear, accessories and fine jewellery. As a heritage French house with a strong retail footprint in Greater China, Chanel expects uncompromising standards of craftsmanship, presentation and client service across its boutiques.
Role & Responsibilities
- Deliver personalised client service and cultivate long-term relationships with high-net-worth customers through proactive clienteling and VIP outreach.
- Present, demonstrate and position watches and high jewellery pieces with expert product knowledge, highlighting provenance, craftsmanship and technical details.
- Achieve individual and boutique sales targets while contributing to overall store performance and commercial initiatives.
- Manage appointments, follow-ups and CRM records to ensure accurate client profiles and opportunity pipelines.
- Coordinate stock control, merchandising and display standards for watch and high-jewellery assortments, ensuring compliance with brand visual directives.
- Support boutique events, private viewings and trunk shows; liaise with after-sales and repair teams to ensure exceptional post-sale care.
- Adhere to security, loss-prevention and inventory reconciliation procedures specific to high-value merchandise.
Qualifications
- Minimum 2–3 years of frontline experience in luxury watch or high-jewellery sales, preferably within an international maison or authorised retailer.
- Proven track record of meeting or exceeding sales targets and managing high-value transactions.
- Fluent Mandarin; professional working proficiency in English is highly desirable.
- Outstanding interpersonal skills, discretion and a client-focused demeanour when interacting with VIP clientele.
- Eligibility to work in China and flexibility to work retail hours including weekends, evenings and holidays.
Skills
Experience
Typically requires 2–4 years of direct luxury retail experience specialising in watches or high jewellery, with demonstrable success serving affluent clients and closing high-value sales.
Education
High school diploma or equivalent; vocational qualification or specialised training in luxury retail, jewellery, or horology preferred.
Workplace
The successful candidate will be located in Hangzhou, Zhejiang, China. 77 luxury roles are listed in Hangzhou on Cerulean, 3 posted in the last 48 hours. Across the Zhejiang region, Cerulean lists 118 open positions — 3 listed in the past two days. Cerulean currently advertises 1.765 open roles in China, including 36 added in the last 48 hours.
Culture
Chanel cultivates an exacting culture of artisanry, discretion and refined client service. Employees are expected to uphold the maison’s standards of presentation and professionalism while collaborating in an intensely customer-focused, results-driven retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.