Watches & Fine Jewelry Sales Specialist

Overview

Chanel is an independent French maison celebrated for its haute couture, ready-to-wear, accessories, fine jewellery, watches and beauty. The brand maintains a global retail network and is recognised for its uncompromising standards of craftsmanship, attention to detail and stewardship of creative heritage. As an employer, Chanel prioritizes bespoke client service, product mastery and ongoing professional development within a highly curated luxury environment.

Role & Responsibilities

• Provide authoritative product expertise in haute horlogerie and high jewellery; present technical features, provenance and craftsmanship to high‑net‑worth clients.
• Proactively build, manage and grow a portfolio of VIP and prospective clients through structured clienteling, personalised appointments and private viewings.
• Achieve and exceed individual and boutique sales targets and KPIs through consultative selling and strategic upselling across categories.
• Curate and maintain immaculate presentation of watch and jewellery vitrines; implement visual merchandising directives and seasonal floor sets.
• Manage inventory control, stock reconciliation and loss‑prevention procedures for watches and fine jewellery.
• Coordinate after‑sales service, liaise with workshops for servicing and repairs, and ensure timely client communication and follow‑up.
• Represent the maison at trunk shows, client events and private appointments; contribute to CRM record‑keeping and sales reporting.

Qualifications

• Demonstrated success in luxury watch and/or fine jewellery retail sales with a documented track record of achieving targets.
• Deep technical knowledge of watches (movements, complications) and jewellery (gemology, materials) or willingness to complete horology/gemology training.
• Exceptional clienteling and relationship‑management skills, including discretion and experience with HNW/UHNWI clientele.
• Strong presentation and communication skills; professional demeanour and polished personal presentation.
• Flexible availability to work boutique hours, including evenings and weekends.

Skills

Experience

Minimum three years of direct luxury retail experience selling watches and/or fine jewellery, with demonstrable sales performance and experience managing VIP client relationships. Prior exposure to private sales and event-based selling is highly desirable.

Education

High school diploma or equivalent; vocational training or professional certification in gemology, horology or luxury retail is preferred but not required.

Culture

The workplace culture emphasizes exacting standards, discretion and refined client service. Teams operate in a collaborative but rigorously professional environment where product knowledge, attention to detail and long‑term client relationships are valued and developed through ongoing training.