Watches and Fine Jewelry Advisor

Location SeoulSeoulSouth Korea
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Chanel seeks a Watches and Fine Jewelry Advisor in Seoul — client-facing role delivering haute horlogerie and high-jewellery expertise.

Overview

Chanel is an independent French maison celebrated for its haute couture, ready-to-wear, accessories, watches and fine jewellery. As an employer, Chanel emphasizes craftsmanship, enduring design and bespoke client service, maintaining a discreet, highly curated retail environment and extensive training for its client-facing teams.

Role & Responsibilities

  • Deliver exceptional, personalized client experiences and private consultations for Chanel's watch and fine jewellery collections.
  • Achieve and exceed individual sales targets through proactive client acquisition, retention and conversion strategies.
  • Maintain authoritative product knowledge across haute horlogerie, gemology and watch technicalities; liaise with in-house watchmakers and after-sales teams for service and repairs.
  • Develop and sustain long-term relationships with VIP clients, managing appointments, follow-ups and bespoke requests via CRM.
  • Execute and uphold Chanel visual merchandising standards, ensuring presentation, displays and windows reflect brand guidelines.
  • Operate POS, process transactions accurately and manage cash handling and sales documentation in compliance with company procedures.
  • Carry out inventory control tasks including receiving, stock reconciliation and loss-prevention measures.
  • Support private events, trunk shows and client experiences; coordinate with regional teams to deliver a seamless luxury service.

Qualifications

  • Minimum of 2 years' proven retail experience in luxury watches or fine jewellery, with a demonstrable sales record.
  • Deep product knowledge or demonstrable aptitude for haute horlogerie and high-jewellery expertise.
  • Exceptional interpersonal skills, discretion and the ability to build sustained relationships with high-net-worth clients.
  • Strong commercial acumen, negotiation and closing skills.
  • Flexibility to work retail hours including evenings and weekends; impeccable attention to detail and adherence to security procedures.
  • High school diploma required; tertiary qualification in luxury management, retail or related discipline preferred.

Skills

Luxury clienteling and relationship management Haute horlogerie product knowledge High-jewellery gemology fundamentals Visual merchandising to brand standards Appointment management and CRM record-keeping Point-of-sale operations and cash handling Inventory control and loss-prevention procedures After-sales liaison with technical/watch service teams

Experience

At least 2 years of direct experience in luxury watch or fine jewellery retail, with a proven ability to meet sales targets and manage VIP client relationships. Prior exposure to after-sales processes for timepieces is highly advantageous.

Education

High school diploma required; tertiary education in retail, luxury management, gemology or a related discipline is preferred.

Culture

Chanel cultivates a culture of craftsmanship, discretion and exacting standards, placing great emphasis on product knowledge and client service. The retail environment rewards refined presentation, professionalism and a collaborative approach across regional teams.