Watches & Fine Jewelry Advisor

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fine jewelry and horology. The brand places a premium on craftsmanship, heritage and discreet, highly personalised client service. As an employer, Chanel is recognised for exacting standards, creative excellence and investment in employee development within an atelier-like retail environment.

Role & Responsibilities

• Deliver an exceptional, personalised client experience to high-net-worth customers at the Rodeo Drive boutique, cultivating long-term relationships and trust.
• Demonstrate authoritative product knowledge of haute horlogerie and high jewelry, advising clients on technical specifications, provenance and styling.
• Drive sales and meet individual and store targets through consultative selling, private appointments and clienteling initiatives.
• Coordinate and execute private viewings, trunk shows and client events in collaboration with the store management and corporate client services.
• Maintain boutique presentation standards including visual merchandising, product rotation, display maintenance and window dressing.
• Manage inventory, process transactions accurately using point-of-sale systems, and support after-sales service logistics (warranty, repairs, servicing).
• Ensure compliance with security, loss prevention and internal control procedures specific to high-value merchandise.

Qualifications

• Minimum 3 years of demonstrable experience in luxury watch or high-jewelry retail, preferably within an internationally recognised maison.
• Proven sales track record with ability to build and retain a high-value client book.
• Polished, professional presentation and impeccable interpersonal skills; strong discretion and respect for client confidentiality.
• Comprehensive product literacy in watches and precious jewellery; familiarity with horology terminology and gemstone knowledge preferred.
• Availability for a flexible schedule including evenings, weekends and luxury retail peak periods; valid authorization to work in the U.S.

Skills

Experience

At least 3 years of direct experience selling luxury watches and/or high jewelry in a boutique environment, with a verifiable record of achieving sales targets and developing a high-net-worth client base.

Education

High school diploma or equivalent required; post-secondary education in retail, luxury management, gemology or horology is preferred.

Culture

Chanel’s retail environment blends atelier-like craftsmanship with refined commercial rigour. Employees are expected to uphold elevated standards of service and discretion while benefiting from structured training, exposure to artisanal savoir-faire and immersion in a globally recognised luxury brand culture.