Watches & Fine Jewellery Technician

Overview

Chanel is a privately held French maison recognized worldwide for couture, ready-to-wear, leather goods, watches and fine jewellery. The brand is synonymous with artisanal craftsmanship, rigorous quality standards and a client-centric retail experience; as an employer it invests in technical ateliers and specialist training to preserve heritage métiers.

Role & Responsibilities

• Perform diagnostics, servicing, repair and adjustment of mechanical and quartz watch movements in accordance with Chanel technical standards.
• Execute restorative and preventative maintenance on fine jewellery, including stone setting, sizing, soldering and polishing to boutique-ready finish.
• Use timing machines, microscopes, ultrasonic cleaners and precision hand tools to test, calibrate and verify functionality and aesthetics.
• Document repair workflows, parts used and service histories in the workshop management system; ensure traceability and warranty compliance.
• Liaise with boutique sales teams and clients to communicate work scope, timelines and technical recommendations while maintaining strict client confidentiality.
• Manage parts inventory, order replacement components and coordinate with external suppliers or brand ateliers when specialist work is required.
• Uphold brand quality control by performing final inspections and ensuring all work meets Chanel’s finish and performance criteria.

Qualifications

• Formal watchmaking qualification (e.g., WOSTEP or equivalent) and/or recognised jewellery repair/gemmology credential preferred.
• Strong knowledge of mechanical and quartz movements, basic horological theory and jewellery construction techniques.
• Demonstrable experience working to luxury brand standards, with meticulous attention to surface finish and stone security.
• High level of manual dexterity, patience and ability to work under precision-timed processes.

Skills

Experience

Minimum 3 years’ practical experience in watch servicing and jewellery repair within a luxury or specialist workshop environment; experience with high-end complications and gem-set pieces is advantageous.

Education

Trade qualification or diploma in watchmaking, horology or jewellery repair; vocational apprenticeship or recognised industry certification preferred.

Culture

The workplace culture emphasizes artisanal excellence, discretion and continuous technical development. Technicians operate within a collegial atelier environment that values precision, provenance and close collaboration with retail and after-sales teams.